Quality Analyst
4 weeks ago
Join our Client Onboarding & Service (COS) - Global Quality Management team for Commercial Card Client Service to monitor client interactions and provide independent reviews of employee actions and business processes. Bring your expertise in quality assessments to drive remediation and ensure adherence to Standard Operating Procedures. As a Quality Analyst within the COS - Global Quality Management team for Commercial Card Client Service, you will monitor client interactions and provide independent reviews of employee actions and business processes. You will perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures, enter quality reviews into ACES for tracking and reporting, and promote remediation of issues by engaging appropriate resources to mitigate risk with urgency. You will articulate key findings to Client Operations business partners and senior leaders, escalating issues as needed, and provide feedback on quality performance metrics and regular reporting to the LOB. You will collaborate with fellow Quality Analysts to determine best practices, identify gaps in the audit process, and present improvement plans to management. Job Responsibilities: Perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures. Enter quality reviews into ACES for tracking and reporting. Drive remediation of issues by engaging appropriate resources to mitigate risk with urgency. Articulate key findings to Client Operations business partners and senior leaders, escalating issues as needed. Provide feedback on quality performance metrics and regular reporting to the LOB. Collaborate with fellow Quality Analysts to determine best practices. Identify gaps in the audit process and present improvement plans to management. Keep abreast of current regulatory requirements applicable to responsibilities. Develop strong knowledge of operational processes. Participate and/or lead quality-related projects. Required Qualifications, Capabilities, and Skills: Ability to execute qualitative and quantitative analysis and draw conclusions. Strong communication and negotiation skills; ability to present findings independently. Ability to review documentation and provide summary overviews and trending analysis. Demonstrate critical thinking skills, solve problems creatively, and meet deadlines. Control-focused to ensure output meets audit requirements. Adaptable, flexible, and able to deal with ambiguity. Strong Excel skills. Preferred Qualifications, Capabilities, and Skills: Experience in Financial Services, Risk Management, or Wholesale Payments is a plus. Familiarity with ACES tracking and reporting systems. Experience in quality management or audit processes. Advanced problem-solving and analytical skills. Strong ability to build relationships and influence others to achieve desired outcomes. JPMorganChase is an equal opportunity employer and values diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. #J-18808-Ljbffr
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Quality Analyst
3 weeks ago
Taguig, Philippines E-Solutions Full timeQuality Analyst Location: Gilmore, Ortigas, and McKinley, Taguig (Site-based as needed) Salary Package: PHP 25,000-31,000 Job Overview: We are seeking a detail-oriented and analytical Quality Analyst to join our team. The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions across various accounts. This role...
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Quality Analyst
2 weeks ago
Taguig, National Capital Region, Philippines JPMorganChase Full time ₱900,000 - ₱1,200,000 per yearJOB DESCRIPTIONJoin our Client Onboarding & Service (COS) – Global Quality Management team for Commercial Card Client Service to monitor client interactions and provide independent reviews of employee actions and business processes. Bring your expertise in quality assessments to drive remediation and ensure adherence to Standard Operating Procedures....
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URGENT Quality analyst
2 weeks ago
Taguig, National Capital Region, Philippines HRTX Full time ₱900,000 - ₱1,200,000 per yearRole DescriptionThis is a full-time on-site role for a Quality Analyst specializing in Revenue Cycle Management (RCM) or Medical Coding, located in Taguig. The Quality Analyst will be responsible for performing quality assurance and quality control tasks, ensuring adherence to quality standards, and maintaining quality management processes. Daily tasks...
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Quality Analyst
1 week ago
Taguig, National Capital Region, Philippines StaffLink Express Full time ₱420,000 - ₱540,000 per yearRole: Quality Analyst (Multilingual)Contract: Project-basedLocation: Taguig City, Metro Manila, #PhilippinesWork Setup: Onsite (100%)Schedule: ShiftingOnboarding: December 1–8Headcount: 1 per language Salary PackageTotal: ₱83,000 – ₱86,000 (negotiable, capped at ₱90,000)Breakdown:Basic Pay: ₱28,000 – ₱31,000Language Premium: ₱55,000 Role...
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Quality Analyst
6 days ago
Taguig, National Capital Region, Philippines UST USource Full time ₱900,000 - ₱1,200,000 per yearThe Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance service quality and customer...
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Quality Analyst
6 days ago
Taguig, National Capital Region, Philippines TalentLift Full time ₱900,000 - ₱1,200,000 per yearRole: Quality AnalystContract: Project basedLocation: Taguig City, Metro ManilaWork Set-up: Pure work onsiteSchedule: Shifting scheduleHeadcount: 1 each LanguageOnboarding DAY 1: December 1-8Salary Package: 83-86k (can be negotiable but not more than 90k)Basic: ₱28,000 – ₱31,000 per monthLanguage premium: ₱55,000Skillset• Excellent oral, written...
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Quality Analyst
5 days ago
Taguig, National Capital Region, Philippines UST Full time ₱900,000 - ₱1,200,000 per year1 OpeningTaguigRole descriptionThe Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance...
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Quality Analyst
3 weeks ago
Taguig, Philippines JPMorganChase Full timeOverview Join our Client Onboarding & Service (COS) - Global Quality Management team for Commercial Card Client Service to monitor client interactions and provide independent reviews of employee actions and business processes. Bring your expertise in quality assessments to drive remediation and ensure adherence to Standard Operating Procedures. Unlock your...
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Quality Analyst
1 week ago
Taguig, National Capital Region, Philippines Private Advertiser Full time ₱300,000 - ₱600,000 per yearRole Responsibilities:The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain client confidence and...
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Quality Analyst
6 days ago
Taguig, National Capital Region, Philippines Go-Get Data Consultancy Full time ₱336,000 - ₱413,000 per yearRole: Quality AnalystContract: Project basedLocation: Taguig City, Metro ManilaWork Set-up: Pure work onsiteSchedule: Shifting scheduleOnboarding DAY 1: December 1-8Salary Package: 83-86k (can be negotiable but not more than 90k)Basic: ₱28,000 – ₱31,000 per monthLanguage premium: ₱55,000Important Notes:• Project-based requirements• Experience in...
