Technical Services Manager

JLL Taguig, National Capital Region, Philippines Overview Join to apply for the Technical Services Manager role at JLL . Location: Taguig, National Capital Region, Philippines Posted: 4 days ago • Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Transforming to the Workplace Team of the future Responsibilities Resolve technical problem in a timely manner to enhance Occupant Experience Escalate technical issues where required Commitment to deliver the best level of service every time through attention detail Identify opportunities to improve technical service delivery to benefit the workplace Trusted partner to deliver all GRE requirements aligned to GRE OE codes Strive for Continuous Improvement implementation Manage the Technicians and Engineers proactively Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts Functional operational control to deliver excellence every time Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Implement and manage the change control process Be able to resolve problems and improve operations Client/Stakeholder Management Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Communicate effectively with Clients and vendors at the ground level to create customer delight Work with all related parties on timely delivery of all services Leadership / Staff Management / Team Participation Actively encourage an environment that supports teamwork, cooperation, service and performance excellence and personal success Operations Management Manage, review and execute all Engineering/technical service contracts, including inspections and quality management of service delivery Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems; implement SOP/EOP and training programme for staff Ensure adequate supply of materials and service for proper operation of the buildings; enter into supply and service contracts as approved by the client Prepare tender documentation, evaluate tenders and prepare contracts as defined by the main agreement Ensure implementation and management of Risk & Safety practices to mitigate service interruption risk Coordinate with Building Managers & the Business Units on Project issues Develop and implement innovative programmes to reduce utility costs, increase productivity and savings Coordinate with Building operation teams on best maintenance standards and practices Manage a programme of inspections for Energy conservation, Maintenance practices, Utility management and Risk management procedures Implement and oversee preventive maintenance to reduce risk of equipment failures Conduct regular audits on processes to ensure FM staff follow procedures Contribute to the Monthly Management Report Provide coaching/mentoring for Engineers and guide development plans Ensure safety procedures including Crisis Management/Business Continuity and Emergency Procedures are maintained Ensure compliance with statutory fire, health and safety regulations Ensure service delivery teams and on-site contractors undergo Health and Safety Induction Prepare risk assessments for self-delivery; respond to critical out-of-hours issues Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Raise risks to Workplace Experience Site Lead when necessary Cost-conscious mindset to drive value for service at all levels Conduct data analysis when necessary Escalate recurring problems and propose solutions to Engineering and Workplace teams Located on site at client offices; mobile as required to cover multiple sites Share best practices and new ideas to support the Workplace Experience Team Deliver and oversee maintenance programmes and project-related consultations Candidate Specification: Key Selection Criteria Ideal Experience Excellent verbal and written communication skills Fluent in English (verbal) and Cantonese Knowledge of Occupational Safety requirements Strong PC literacy and able to manage daily activities using systems such as BMS Ability to interact with all levels of people Higher Cert/Higher Diploma/Degree in Building, Mechanical, Electrical or Facilities Management with minimum 6 years’ experience REW A0 is preferable Knowledge of HVAC, Fire Protection Systems, Electrical systems and BMS; experience with CRAC, UPS, Chiller plant or Data Centre operations Knowledge of Occupational Safety requirements Strong PC literacy and able to manage daily activities using systems such as BMS Critical Competencies for Success Client Focus & Relationship Management – ‘I Value my Customers’ Demonstrates proactive and professional customer service and stakeholder engagement Hospitality-oriented communications Ability to interact with client staff at all levels Ability to manage conflict and balance client and firm requirements People Management and Team Leadership – ‘I am a Team Player’ Ability to lead and develop a team and foster collaborative relationships Program Management & Organizational Skills – ‘I Am Proactive’ Excellent planning and organizational skills to prioritize work and meet deadlines Ability to manage multiple complex matters daily Problem Solving & Strategic Thinking – ‘I am Innovative’ Ability to deal with ambiguity and solve complex problems Analytical and quantitative problem-solving skills Holistic, long-term thinking Other Personal Characteristics Detail-focused and proactive Self-motivated; honest and trustworthy Open to new ideas and willing to challenge status quo Works well with diverse teams Seniority level Associate Employment type Full-time Job function Engineering and Information Technology Note: This description retains core responsibilities, qualifications, and expectations of the role while removing extraneous UI elements and promoting a clean, accessible structure. #J-18808-Ljbffr