Technical Services Manager

JLL Taguig, National Capital Region, Philippines

Overview

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Location: Taguig, National Capital Region, Philippines

Posted: 4 days ago • Be among the first 25 applicants

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Transforming to the Workplace Team of the future

Responsibilities

• Resolve technical problem in a timely manner to enhance Occupant Experience
• Escalate technical issues where required
• Commitment to deliver the best level of service every time through attention detail
• Identify opportunities to improve technical service delivery to benefit the workplace
• Trusted partner to deliver all GRE requirements aligned to GRE OE codes
• Strive for Continuous Improvement implementation
• Manage the Technicians and Engineers proactively
• Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
• Functional operational control to deliver excellence every time
• Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
• Implement and manage the change control process
• Be able to resolve problems and improve operations

Client/Stakeholder Management

• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Communicate effectively with Clients and vendors at the ground level to create customer delight
• Work with all related parties on timely delivery of all services

Leadership / Staff Management / Team Participation

• Actively encourage an environment that supports teamwork, cooperation, service and performance excellence and personal success

Operations Management

• Manage, review and execute all Engineering/technical service contracts, including inspections and quality management of service delivery
• Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems; implement SOP/EOP and training programme for staff
• Ensure adequate supply of materials and service for proper operation of the buildings; enter into supply and service contracts as approved by the client
• Prepare tender documentation, evaluate tenders and prepare contracts as defined by the main agreement
• Ensure implementation and management of Risk & Safety practices to mitigate service interruption risk
• Coordinate with Building Managers & the Business Units on Project issues
• Develop and implement innovative programmes to reduce utility costs, increase productivity and savings
• Coordinate with Building operation teams on best maintenance standards and practices
• Manage a programme of inspections for Energy conservation, Maintenance practices, Utility management and Risk management procedures
• Implement and oversee preventive maintenance to reduce risk of equipment failures
• Conduct regular audits on processes to ensure FM staff follow procedures
• Contribute to the Monthly Management Report
• Provide coaching/mentoring for Engineers and guide development plans
• Ensure safety procedures including Crisis Management/Business Continuity and Emergency Procedures are maintained
• Ensure compliance with statutory fire, health and safety regulations
• Ensure service delivery teams and on-site contractors undergo Health and Safety Induction
• Prepare risk assessments for self-delivery; respond to critical out-of-hours issues
• Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
• Ensure service deliverables meet SLAs and KPIs
• Raise risks to Workplace Experience Site Lead when necessary
• Cost-conscious mindset to drive value for service at all levels
• Conduct data analysis when necessary
• Escalate recurring problems and propose solutions to Engineering and Workplace teams
• Located on site at client offices; mobile as required to cover multiple sites
• Share best practices and new ideas to support the Workplace Experience Team
• Deliver and oversee maintenance programmes and project-related consultations

Candidate Specification: Key Selection Criteria Ideal Experience

• Excellent verbal and written communication skills
• Fluent in English (verbal) and Cantonese
• Knowledge of Occupational Safety requirements
• Strong PC literacy and able to manage daily activities using systems such as BMS
• Ability to interact with all levels of people
• Higher Cert/Higher Diploma/Degree in Building, Mechanical, Electrical or Facilities Management with minimum 6 years’ experience
• REW A0 is preferable
• Knowledge of HVAC, Fire Protection Systems, Electrical systems and BMS; experience with CRAC, UPS, Chiller plant or Data Centre operations
• Knowledge of Occupational Safety requirements
• Strong PC literacy and able to manage daily activities using systems such as BMS

Critical Competencies for Success Client Focus & Relationship Management – ‘I Value my Customers’

• Demonstrates proactive and professional customer service and stakeholder engagement
• Hospitality-oriented communications
• Ability to interact with client staff at all levels
• Ability to manage conflict and balance client and firm requirements

People Management and Team Leadership – ‘I am a Team Player’

• Ability to lead and develop a team and foster collaborative relationships

Program Management & Organizational Skills – ‘I Am Proactive’

• Excellent planning and organizational skills to prioritize work and meet deadlines
• Ability to manage multiple complex matters daily

Problem Solving & Strategic Thinking – ‘I am Innovative’

• Ability to deal with ambiguity and solve complex problems
• Analytical and quantitative problem-solving skills
• Holistic, long-term thinking

Other Personal Characteristics

• Detail-focused and proactive
• Self-motivated; honest and trustworthy
• Open to new ideas and willing to challenge status quo
• Works well with diverse teams

Seniority level

• Associate

Employment type

• Full-time

Job function

• Engineering and Information Technology

Note: This description retains core responsibilities, qualifications, and expectations of the role while removing extraneous UI elements and promoting a clean, accessible structure.

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