Technical Account Manager

3 weeks ago

Taguig, Philippines NiCE Full time

Overview NiCE Taguig, National Capital Region, Philippines Technical Account Manager at NiCE in Taguig, National Capital Region, Philippines. This role is for seasoned account management and technical resolution professionals who aim to exceed customer expectations, improve processes and technology, and drive company growth objectives. The TAM resolves complex problems and provides excellent technical and customer service to specific key accounts, helping customers succeed with our technology and services, expand product usage, and become references for prospective customers. Responsibilities Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NICE products and services. Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships. Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service. Technical Expertise: Leverage deep knowledge of NICE products and technologies to troubleshoot client issues and optimize their solutions. Client-Centric Approach: Gain a comprehensive understanding of each client\'s business needs and identify opportunities to enhance their success with NICE solutions. Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NICE products and services. Continuous Improvement: Contribute to the development and improvement of NICE products and services by identifying and recommending enhancements based on client feedback. Qualifications Bachelor\'s degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience. 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery. Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills. Excellent customer service and communication skills, with fluency in both written and verbal communication. Ability to multitask effectively and thrive in a fast-paced environment. Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts. Preferred / Advantage Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications What’s in it for you? Join an ever-growing, market disrupting, global company where teams work in a fast-paced, collaborative environment. There are internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate and innovative, you may be our next NICEr. At NICE, we work according to the NICE-FLEX hybrid model: 2 days in the office and 3 days remote each week. Office days focus on face-to-face collaboration to drive innovation and a vibrant atmosphere. Reporting Reporting into: Manager, Customer Success Job Details Seniority level : Mid-Senior level Employment type : Full-time Job function : Business Development Industries : Software Development This description preserves core job information without unrelated boilerplate and avoids table-based layouts or non-permitted formatting. It reflects responsibilities and qualifications that show what the role does and needs. #J-18808-Ljbffr

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