Vendor Operations

4 weeks ago

Manila, Philippines Shopee Full time

Shopee Manila, National Capital Region, Philippines

Vendor Operations - Crossborder (Mandarin Speaker) - SCommerce

About The Team

Shopee is a dynamic e-commerce platform dedicated to providing an exceptional shopping experience for our customers. We pride ourselves on delivering top-quality products and outstanding customer service. As we continue to grow, we are looking for a dedicated and motivated Customer Service Buyer Chat Lead to join our team.

Responsibilities
  • Handle customer inquiries, issues, or feedback (ie. sellers and buyers/users) via live chat.
  • Provide accurate information and assistance in a professional matter to customers.
  • Respond to all customers’ requests in an accurate and timely manner.
  • Document processes and FAQs, and work on continuous process improvement.
  • Be the voice of customers to provide feedback to the company.
  • Analyze customer experience reports and insights and come up with improvement suggestions and initiatives.
  • To be able to restore issues by providing service recovery to the customers.
Requirements
  • Possess 1 - 2 years of contact center experience, mainly in customer service
  • Having excellent spoken and written skills in both English & Mandarin.
  • Business writing skill is mandatory
  • Being able to work independently
  • Ability to multi-task, prioritize and manage time effectively
  • Able to understand and speak Filipino
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Sales and Business Development
Industries
  • Internet Marketplace Platforms and Technology, Information and Internet
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