Customer Experience Representative

6 days ago


Makati, Philippines Eastern Communications Full time

Overview

Hybrid - Makati Fresh Graduate/Student Bachelor Full-time

Responsibilities
  • To reach the fast resolution rate by coordinating and escalating to the respective team.
  • Troubleshooting and resolving customer’s concern within threshold via email or call.
  • Releasing of network fault advisory to all customers affected and escalating to internal teams.
  • Delivered the Incident Report, Fault History and Service Level Agreement report within the target time.
  • Developed a process improvement project for the team.
Qualifications
  • Must be a bachelor's degree graduate.
  • Preferably fresh graduate or with at least 6 months to 1-year work related experience with BPO/Telco Contact Centers. Fresh graduates are also encouraged to apply.
  • Academically competent and was active in school activities; and, or, held leadership position in school organizations
  • Willing to work in shifting schedules and work onsite in Makati
  • Articulate and can clearly present ideas to a variety of audiences.
Benefits Employee Recognition and Rewards

Performance Bonus, Annual Appraisal, Employee Recognition Program, Holiday Gifts

Government Mandated Benefits

13th Month Pay, Employee Loan, Paid Holidays, SSS/GSIS

Insurance Health & Wellness Professional Development

Employee Assistance Program, Job Training, Mentorship Program, Professional Development

Work-Life Balance

Work from Home

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