Customer Experience Representative

1 week ago

Makati, Philippines Eastern Communications Full time

Overview Hybrid - Makati Fresh Graduate/Student Bachelor Full-time Responsibilities To reach the fast resolution rate by coordinating and escalating to the respective team. Troubleshooting and resolving customer’s concern within threshold via email or call. Releasing of network fault advisory to all customers affected and escalating to internal teams. Delivered the Incident Report, Fault History and Service Level Agreement report within the target time. Developed a process improvement project for the team. Qualifications Must be a bachelor's degree graduate. Preferably fresh graduate or with at least 6 months to 1-year work related experience with BPO/Telco Contact Centers. Fresh graduates are also encouraged to apply. Academically competent and was active in school activities; and, or, held leadership position in school organizations Willing to work in shifting schedules and work onsite in Makati Articulate and can clearly present ideas to a variety of audiences. Benefits Employee Recognition and Rewards Performance Bonus, Annual Appraisal, Employee Recognition Program, Holiday Gifts Government Mandated Benefits 13th Month Pay, Employee Loan, Paid Holidays, SSS/GSIS Insurance Health & Wellness Professional Development Employee Assistance Program, Job Training, Mentorship Program, Professional Development Work-Life Balance Work from Home #J-18808-Ljbffr

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