
Customer Experience Representative
6 days ago
Overview
Hybrid - Makati Fresh Graduate/Student Bachelor Full-time
Responsibilities- To reach the fast resolution rate by coordinating and escalating to the respective team.
- Troubleshooting and resolving customer’s concern within threshold via email or call.
- Releasing of network fault advisory to all customers affected and escalating to internal teams.
- Delivered the Incident Report, Fault History and Service Level Agreement report within the target time.
- Developed a process improvement project for the team.
- Must be a bachelor's degree graduate.
- Preferably fresh graduate or with at least 6 months to 1-year work related experience with BPO/Telco Contact Centers. Fresh graduates are also encouraged to apply.
- Academically competent and was active in school activities; and, or, held leadership position in school organizations
- Willing to work in shifting schedules and work onsite in Makati
- Articulate and can clearly present ideas to a variety of audiences.
Performance Bonus, Annual Appraisal, Employee Recognition Program, Holiday Gifts
Government Mandated Benefits13th Month Pay, Employee Loan, Paid Holidays, SSS/GSIS
Insurance Health & Wellness Professional DevelopmentEmployee Assistance Program, Job Training, Mentorship Program, Professional Development
Work-Life BalanceWork from Home
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