Customer Experience Representative

3 days ago

Makati City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱500,000 per year
Core Competencies:  
Systems Processes & Policy:

  • Ensure all policies & procedures are adhered to, including compliance obligations

Technical Proficiency: 

  • Systems Knowledge: Proficiency and Previous experience in using CRM systems, knowledge bases, and other relevant software and systems. 

  • Product/Service Knowledge: Ability for In-depth understanding of the products or services offered by the company. 

  • Technical Aptitude: Ability to quickly learn and adapt to new technologies and systems

Customer Focus and Empathy: 

  • Customer-Centric Approach: Genuine desire to help customers and provide excellent service. 

  • Empathy and Patience: Ability to understand and address customer concerns with empathy and patience, even in challenging situations. 

  • Relationship Building: Ability to build rapport with customers and establish positive relationships.

Behavioural Attributes: 

  • Adaptability and Flexibility: Ability to adapt to changing situations, new technologies, and evolving customer needs. 

  • Resilience and Stress Management: Ability to handle pressure, manage stress, and maintain composure in challenging situations. 

  • Teamwork and Collaboration: Ability to work effectively as part of a team and collaborate with colleagues across different departments. 

  • Time Management and Organization: Ability to prioritize tasks, manage time effectively, and meet deadlines. 

  • Continuous Learning: A commitment to continuous learning and professional development.

Key Skills and Capabilities:

  • Problem solving and decision-making

  • Analytical skills

  • Resourcefulness

  • Adaptable and flexible 

  • Resilient 

  • Mental Agility 

  • Ability to build rapport quickly and effectively

  • Ability to multi-task 

Qualifications and Typical Experience:  

English Proficiency: Good proficiency in written and verbal English

  • Verbal Communication: Clear, concise, and professional communication with a pleasant tone. Ability to adapt communication style to different customer personalities. Active listening skills and the ability to understand nuanced requests. 

  • Written Communication: Proficient in writing clear, grammatically correct emails, chat messages, and other written communications. Ability to summarize information effectively. 

Experience: Minimum 1-year experience preferred in a similar role in a Customer Contact Centre service. 


Other Position Requirements: 

  • Subject to business demands, additional hours may be required

  • Subject to business demands, you may be required to move to any other campaign/project on a temporary basis, in accordance with the needs of Probe

  • No criminal record

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