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Customer Success Specialist

4 weeks ago

Quezon City, Philippines Versa Innovations Corp. Full time

On-site - Quezon 3-5 Yrs Exp Bachelor Full-time

Job Description Employee Recognition and Rewards

Commission, Performance Bonus, Employee of the Month Award, Employee Recognition Program, Incentives

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Insurance Health & Wellness

Health Insurance, HMO

Open Workspace

Professional Development

Read More

Versa Innovations Corp. is a leading Philippine developer and provider of two-way radio communication systems and solutions, specializing in cutting-edge technology for security, corporate, and public safety industries. The company pioneers innovative communication products like NetEdge - the first Push-to-Talk (PoC) Radio as a Service (RaaS) in the Philippines - designed to future-proof teams\' communication needs without heavy upfront investments. Driven by customer obsession and continuous innovation, Versa serves as a trusted partner to premier security agencies and businesses across the country, enabling seamless, scalable communication solutions that grow with their operations.

Main Purpose of the Job

The Customer Success serves as a strategic revenue driver who owns the client relationship lifecycle and maximizes customer lifetime value through consultative account management. This role transforms conventional support functions into revenue-generating opportunities by orchestrating technology adoption, renewals, and expansions across the customer base. The position is accountable for a defined revenue target through EDGE conversions, NTC license renewals, platform subscriptions, loading renewals, and accessories sales, while maintaining exceptional customer satisfaction metrics and minimizing churn.

Duties and Responsibilities

Strategic Account Management (25%):

  • Develop and execute personalized account plans for assigned portfolio with clear retention and revenue targets.
  • Conduct quarterly business reviews to demonstrate ROI, identify expansion opportunities, and secure early renewals.
  • Analyze account health metrics to prioritize at-risk customers and implement preemptive retention strategies.
  • Build and maintain executive relationships with key stakeholders to position as trusted advisor.

Revenue Optimization (30%):

  • Drive EDGE conversion initiatives through ROI analysis, technology roadmapping, and migration planning.
  • Orchestrate timely NTC license renewal campaigns, ensuring 90%+ renewal rates through proactive outreach.
  • Create compelling platform and loading renewal offers with value-add components to increase renewal value.
  • Implement strategic upselling programs for accessories and complementary services tied to usage patterns.

Customer Lifecycle Management (20%):

  • Lead onboarding and implementation processes to accelerate time-to-value and establish success criteria.
  • Develop personalized adoption plans to increase product utilization and demonstrate business outcomes.
  • Create customer advocates through testimonial collection, case studies, and strategic reference programs.

Business Intelligence & Process Optimization (15%):

  • Analyze customer data to identify behavior patterns, renewal risks, and revenue opportunities.
  • Build expansion forecasts and pipeline reports for revenue predictability.
  • Collaborate with product teams to translate customer feedback into roadmap priorities.
  • Develop scalable renewal, upsell, and retention playbooks for the wider organization.

Technical Advisory & Enablement (10%):

  • Provide consultative technical guidance on radio fleet optimization and communication solutions.
  • Conduct product training and enablement sessions to drive feature adoption and value realization.
  • Coordinate with technical teams on services delivery, repairs, and custom implementations.
  • Lead field engagements with strategic focus on technology upgrades and solution expansion.
  • Any other duties that may be required by Superior or Senior Management from time to time.

Desired Qualifications

Work Experience:

  • Minimum five (4) years of experience in customer success, account management, or solutions sales with demonstrable revenue responsibility.
  • With solid experience in B2B sales

Level of Knowledge:

  • Bachelor's degree in Business, Communications, Engineering, or related field. Professional certifications in customer success or account management (preferred).

John Roy Mosquito

HR Officer Versa Innovations Corp.

Working Location

35 Liberty Ave. 35 Liberty Ave, Cubao, Quezon City, Metro Manila, Philippines

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