Human Resources Generalist

3 hours ago

Manila, Philippines UnifyCX Full time

Human Resources Generalist

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Role

HR Generalist

Work Location/Setup

Philippines | On-Site

Shift Schedule

5-day work week | Shifting Schedule | Graveyard

Overview

Unify CX is looking for an extraordinary HR Generalist to join our team. This role supports the Philippines site with the implementation and delivery of best-practice, customer-focused HR systems, services, and solutions, with emphasis on general administrative services and employee relations. The HR Generalist also supports the HR Management team in delivering critical HR processes and business-related initiatives.

Responsibilities
  • Support the Philippines site with implementation and delivery of HR systems, services, and solutions focused on general administrative services and employee relations.
  • Manage labor relations and advise management on labor-related matters to promote a harmonious and productive work environment.
  • Stay up-to-date with federal, state, and local labor laws and regulations; ensure policies and practices align with legal requirements, wage and hour regulations, collective bargaining agreements, and safety standards.
  • Investigate and address employee grievances related to labor disputes, workplace conditions, and contract violations; collaborate with Operations and legal teams to resolve issues.
  • Collect, analyze, and report labor-related data, trends, and metrics; use data to recommend improvements and reduce disputes; analyze survey data and develop action plans.
  • Maintain employee records and reports on engagement metrics; share insights and recommendations with HR and senior management.
Qualifications
  • Required Qualifications:
  • College degree preferred in Psychology, Behavioral Science, or Human Resources. Registered Nurse
  • At least 3–5 years of general HR experience
  • Knowledge of Philippine labor laws and implementing guidelines
  • Proficient in MS Office (Word, Excel, PowerPoint)
  • Ability to work independently or as part of a team
  • Willingness to work shifting schedules, including weekends and holidays
  • Willingness to work onsite
  • Preferred Qualifications:
  • Experience handling multiple HR functions (employee relations, recruitment & onboarding, compensation & benefits administration, timekeeping and payroll support, performance management)
  • Excellent communication and interpersonal skills; able to interact with all levels of employees and management
  • Proficient in MS Office tools and HRIS platforms (e.g., SAP, Oracle, Workday or similar)
  • Strong problem-solving and conflict-resolution skills
  • Ability to work independently in a fast-paced, dynamic environment
  • Willingness to work onsite or in a hybrid setup per company policy
  • HR certifications (e.g., CHRP, PHRi) are an advantage but not required
Who We Are

UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, UnifyCX has grown from a small team to a global organization with staff around the world dedicated to supporting our international clientele.

At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Human Resources
  • Industries: Business Consulting and Services

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