Quality Controller Coordinator

1 week ago

Makati, Philippines RONIN International Full time

RONIN International (part of the Rippleffect Group) is an award-winning independent market research and consultancy company. Offering qualitative, quantitative, and mixed methods market research services globally, we are proud to be the trusted market research partner of many leading global brands. Our HQ is in London supported by local offices in Lancaster, Hamburg, New York, Hong Kong and our new office in Manila (Makati).

The Opportunity:

This role will work within the Quality Control (QC) department at RONIN. The QC department takes responsibility for all CATI Centre (call centre) quality control operations, primarily focused on quality assessment and monitoring of market research call recordings.

Key Responsibilities and Accountabilities:

  • Carry out quality control and assessment tasks of market research calls;
  • Download relevant recordings for QC work, including as applicable, completed interviews, weekly monitoring, and first shift monitoring quality control monitoring;
  • Keep the QC area tidy and organised in the relevant network drive or SharePoint location;
  • Accurately time questionnaires for market research projects;
  • Organise and conduct feedback sessions with interviewers and QCers;
  • Validate market research participant identity, credentials, and update records as required, by reaching out via telephone or other means in accordance with our procedures;
  • Update relevant records relating to market research participants following from validation and checking procedures and achieve the highest standards of accuracy for data entry;
  • Contribute to the improvement of participation validation processes;
  • Edit and anonymise recordings using appropriate (provided) software;
  • Support our teams with transcription management;
  • Prepare materials to be dispatched to external suppliers and QCers, including recordings for transcription, and other types of deliverables as required, confirming receipt of deliverables, checking the quality of delivered files;
  • Become familiar with and ensure all activities conform to applicable standards such as ISO 20252, ISO 27001, applicable codes of conduct, and applicable data protection law;
  • Other duties as the need arises.

Experience and Knowledge:

  • At least one year of experience in market research preferred but not required.
  • Experience of working in a call centre advantageous but not required.
  • Good working knowledge of Microsoft Word and Excel.
  • Excellent knowledge of English (written and verbal) required.
  • Knowledge of another language at professional level advantageous but not required.
  • Strong timekeeping and organisation skills.
  • Ability to effectively prioritise their work.
  • Good at working as part of a team.
  • Focused on delivery of quality without compromising deadlines.

Please note that this role will be offered on an independent contractor basis. The successful candidate will be responsible for their own tax contributions. RONIN International is currently in the process of registering a local entity in the Philippines and opportunities to transfer to our local payroll once our registration is complete will be offered to individual contractors on that occasion.

Seniority level

Entry level

Employment type

Contract

Job function

Quality Assurance

Industries: Market Research

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