Workforce Management Specialist

3 weeks ago

Metro Manila Philippines MicroSourcing Full time

Overview

Workforce Management Specialist at MicroSourcing

Position: Workforce Management Specialist (Large-Scale)

Work setup & shift: Onsite | Dayshift

What You'll Have
  • Competitive Rewards : Above-market compensation, healthcare coverage on day one (including dependents where applicable), paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit : Contribute to a positive and engaging work environment through company-sponsored events and activities
  • Work-Life Harmony : Flexible work arrangements to support balance
  • Career Growth : Opportunities for continuous learning and career advancement
  • Inclusive Teamwork : A diverse and inclusive culture
Your Role

As a Workforce Management Specialist, you will

  • Manage, maintain, and update the roster timetable in accordance with staff and client requirements
  • Develop and maintain a cost-effective roster within a dedicated portfolio of clients
  • Ensure rostering adheres to all applicable compliance regulations and legislation
  • Escalate operational issues and incidents, including report writing
  • Coordinate after-hours static guarding services
  • Enter data into proprietary operating systems
  • Communicate effectively with clients and internal departments
  • Identify risks and deliverables, and manage these effectively
  • Provide timely analysis and reporting to support the Operations Manager and National Operations Centre
  • Reconcile and report on a daily, weekly, monthly, and yearly basis
  • Uphold OH&S policies and procedures to ensure a safe work environment for employees, contractors, and visitors
What You Need
  • Experience in operations, scheduling, or coordination roles in the Security / Defense Industry
  • Ability to work on a rotating roster
  • Experience in a high-volume call/Operations Centre environment is desirable
  • Demonstrable computer literacy
  • Strong verbal communication skills, including customer service and conflict resolution
  • Strong written communication skills, including incident report writing
  • Ability to multitask and work autonomously in a high-paced team environment
  • Strong negotiation skills with the ability to think laterally and solve problems
  • Professional and courteous phone manner
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing believes that our strength lies in our people’s diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone and opportunities for each individual to thrive.

Equality is part of our commitment and way of life. We celebrate each person’s authentic self and value every contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

*Terms & conditions apply

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