CSR Group Director

1 week ago

Bataan Philippines GA HR Consultancy Inc. Full time

GA HR Consultancy Inc. has been engaged by a respected and growth-oriented real estate company in Bataan to recruit a Customer Service Relation Group Director . This is a high-impact, executive leadership opportunity for a seasoned professional with a strong track record in client experience, operations, and team leadership.

If you're passionate about driving client satisfaction and operational excellence across residential communities, this is the ideal role to influence strategy, people, and performance in a dynamic, fast-paced environment.

About the Role

As Customer Service Relation Group Director, you will lead key client-facing departments across Customer Care , Property Management , and Quality & Maintenance , overseeing day-to-day operations and long-term service strategy. You will work directly with executive leadership to drive customer satisfaction, process excellence, and stakeholder engagement across multiple residential developments in Central Luzon.

Key Responsibilities

Client-Focused Leadership

  • Champion a culture of service excellence across all touchpoints (frontline, back office, digital, and phone).

  • Use customer insight and analytics to identify and resolve root causes of dissatisfaction.

Property & Stakeholder Management

  • Lead operations for a portfolio of at least five (5) residential properties in Central Luzon.

  • Ensure HOA satisfaction, service continuity, and timely resolution of community concerns.

  • Review financial and operational summaries, and provide reports to the President and/or investors.

Quality & Maintenance Oversight

  • Enforce zero-punchlist standards for house turnovers.

  • Optimize warranty services and maintenance planning within budget constraints.

Strategic Leadership & Team Development

  • Coach and mentor department heads and team leaders to deliver results and embody service values.

  • Oversee implementation of onboarding, training, and quality programs for frontline staff.

  • Contribute to leadership pipeline development and succession planning.

Compliance & Governance

  • Ensure compliance with real estate development laws, property codes, and internal policies.

  • Participate in audits, reviews, and cross-functional management meetings.

Ideal Candidate Profile

Qualifications:

  • Bachelor’s degree in Business, Hospitality Management, or related field

  • Minimum of 7 years in a senior management role in client services, hospitality, or real estate operations

Skills & Competencies:

  • Exceptional leadership, coaching, and communication skills

  • Strong knowledge of customer service standards and operational improvement methods

  • Familiarity with property management, HOA relations, and real estate compliance

  • Excellent analytical, organizational, and negotiation abilities

  • Proficient in Microsoft Office and customer management software (CRM)

Compensation & Career Advantages

  • Competitive and aligned with executive experience

  • Comprehensive executive benefits package commensurate with leadership role

  • Career-defining position with long-term advancement opportunities

  • Relocation support for candidates outside Bataan

  • Join a forward-thinking, growth-driven real estate organization

  • Work in a values-driven culture that champions transparency, innovation, and teamwork

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