Technical Writer

4 weeks ago

Mandaluyong, Philippines ConnectOS Full time

Schedule: Monday – Friday (07:00 AM - 04:00 PM PHT)

What are we looking for?

Skills Required:

  • Bachelor's and/or Master’s degree in English literature, Mass Communication, or relevant field preferred.
  • Minimum 5+ years of experience in technical writing.
  • Experience with document repositories such as SharePoint or Sprinto is a plus.
  • Experience creating processes for ISO audits is advantageous.
  • Audit experience in ISO 27001, ISO9001, and SOC2 (preferred but not required).
  • Proven ability to document business operations to ensure compliance with management system standards.
  • Technical knowledge to interpret and document organizational language accurately.
  • Ability to adapt to changes in business, industry, and management practices.
  • Excellent communication, organizational, and presentation skills, with energy, passion, and commitment.
  • Certified training in project management, technical documentation, business documentation, and certification frameworks is a plus.
What will you do?
  • Collaborate with the Compliance Lead/team to audit the company against national and international information security standards (ISO 27001, ISO9001, SOC2, etc.).
  • Develop strong internal relationships to understand and document business services.
  • Ensure thorough documentation for successful certification or re-certification audits.
  • Create clear, accurate documentation for business processes and procedures.
  • Translate technical information for non-technical audiences.
  • Develop product manuals, internal, and external documentation.
  • Assist with marketing collateral and social media information.
  • Identify and recommend process improvements for streamlined activities.
Benefits & Perks:
  • Hybrid Work Setup
  • Medical, Dental Coverage, and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Complimentary Sleeping Quarters, Coffee, and Office Fitness and Wellness Facilities at no cost
  • Regular Company Events, Work-Life Balance, and Career growth opportunities
  • Accessible location at the heart of Metro Manila — the Mega Tower, EDSA

Join ConnectOS now

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice. We are a leading provider of offshore talent for organizations worldwide, with over a decade of experience in premium resourcing and productivity solutions. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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