Business Analyst Technical Writer

3 days ago

Mandaluyong City, National Capital Region, Philippines Global Payments, Inc. Full time ₱450,000 - ₱900,000 per year
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

The position will focus on technical communications relating to changes of functionality and services arising from card brand and industry processing rules and requirements. As part of the Enterprise Compliance team, this role will coordinate with other compliance analysts and technology and business stakeholders to ensure accurate, clearly written, and timely communications deliverables relating to monetary platform changes.

Compliance documentation support will include internal and external bulletins, webinars, web content, rate charts, monetary posting tables, file and messaging specifications, and project status logs. This role will oversee documentation for all acquiring regions, which could include North America, Latin America and the Caribbean, Europe, and Asia Pacific.

This will be a demanding position with worldwide impact, and an opportunity to build on strong organizational and writing skills to further develop expertise in platform compliance and business analysis.

What Part Will You Play?
  • Acts as a liaison between card brand analysts and other stakeholders in the documentation of analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance. Develops working relationship with key stakeholders and gains an understanding of the basic nature of the client's business. Learns to be consultative with client management while assisting with the identification, definition and documentation of business needs/objectives, current operational procedures, problems, input/output requirements, data scope, usage formatting, security requirements and levels of systems access. Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations. Analyzes complex problems and issues (complexity varies based on data requirements and business specifications) and offers alternative business solutions. Facilitates meetings and leads discussions.
  • Develops simple to complex business specifications and logical flowcharts or other graphics. Coordinates input from analysts and stakeholders for system design, including final report and screen definition, logical system flow and implementation plans. Provides support to resolve issues that may cross multiple systems and affect the business process.
  • Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes. Prepares, coordinates, and assists with client training and documentation. Tracks and documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
  • Assists with the project planning efforts on projects, and may act as a Project Manager on smaller efforts. Monitors project progress by tracking activity, resolving problems, publishing progress reports and recommending actions. Prepares technical reports by collecting, analyzing, and summarizing information and trends. Maintains software deployment plans and communicates these plans to the user community and ensures that users are apprised of any anticipated deviation from schedules.
What Are We Looking For in This Role?

Minimum Qualifications
  • Bachelor's Degree
  • Relevant Experience or Degree in: Computer Science, Management Information Systems, Business or related field; or equivalent training or experience in lieu of degree
  • Typically Minimum 4 Years Relevant Exp
  • Professional experience working with end-users to meet business needs
  • Must be available to collaborate with team members in USA time zones
Preferred Qualifications
  • Typically Minimum 4 Years Relevant Exp
  • Payment industry Acquiring knowledge, understanding of transaction processing concepts, professional experience working with end-users to meet business needs
  • Working towards a Certified Business Analysis Professional (CBAP)
What Are Our Desired Skills and Capabilities?
  • Skills / Knowledge - An experienced professional with a full understanding of English technical writing, documentation formatting, project management. Experience with web content and design is desirable.
  • Job Complexity - Works on projects of diverse scope where analysis of card brand mandates requires publication of a communication of various types. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
  • Supervision - Generally the team member will be embedded with a platform team for specific tasks and duties, general instructions on new assignments.
  • Problem Solving - A seasoned, experienced professional with strong problem solving skills and problem resolution based on a broad base of business knowledge
  • Google Suite, MS Office & Flowcharting - Word, Excel, PowerPoint, Visio. Familiar with several common drawing techniques using Visio or UML
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact

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