International Training Manager

Lifewood Data Technology is seeking an experienced and dynamic International Training Manager to oversee the development and delivery of training programs for our global teams. As we expand across international markets, this role is essential in ensuring that our employees are equipped with the skills and knowledge needed to meet the demands of a rapidly evolving business environment.

Primary Responsibilities

1.1. Training Program Design & Delivery: Develop and execute comprehensive training programs tailored to the needs of global teams, ensuring they align with organizational goals and individual career growth paths.

1.2. Global Training Coordination: Manage the coordination and logistics of training across multiple regions, ensuring that the content and delivery methods are culturally relevant and accessible to diverse teams.

1.3. Stakeholder Collaboration: Work closely with department heads, regional managers, and senior leadership to identify training needs and customize programs that address specific skills gaps and development goals.

1.4. Training Needs Assessment: Conduct regular assessments to identify areas for improvement and ensure that training initiatives are meeting the evolving demands of the business.

1.5. Trainer Development: Mentor and support local trainers or training facilitators to deliver programs effectively, ensuring consistency and quality across regions.

1.6. Learning & Development Metrics: Measure and evaluate the effectiveness of training programs through performance metrics, feedback, and business impact, and adjust strategies as needed.

1.7. Cultural Sensitivity: Ensure training content and delivery methods are adapted to various cultural norms and learning styles to maximize engagement and effectiveness.

1.8. Technology Integration: Lead the integration of learning management systems (LMS) and other training technologies to streamline the learning experience and track progress globally.

Education & Qualifications

2.1. Bachelor's Degree in Human Resources, Business Administration, or a related field. A Master's Degree or relevant certifications (Training and Development, Organizational Development) is highly preferred.

2.2. Additional certifications in learning & development tools, project management, or cross-cultural communication would be an advantage.

2.3. Certification in Training, Learning & Development, or Talent Management (ATD, CIPD, SHRM), showcasing an advanced understanding of training methodologies and best practices.

2.4. Experience working in the data technology, outsourcing, or IT services industry is highly desirable, with a strong understanding of the unique training needs in these sectors.

2.5. Proven record in leadership development or change management initiatives, with experience successfully guiding organizations through transformation and building leadership pipelines.

Experience

3.1. Minimum 7 years of experience in training and development, with at least 3 years in a managerial role overseeing international training initiatives.

3.2. Proven track record of developing and delivering training programs across multiple regions, ideally in a multinational or diverse cultural environment.

3.3. Experience working with remote teams and using digital platforms for training delivery (LMS, webinars, e-learning platforms).

Skills & Competencies

4.1. Leadership & Coaching: Ability to lead, mentor, and guide local trainers, providing them with the tools and support needed for effective program delivery.

4.2. Cross-Cultural Awareness: Expertise in adapting training content and delivery to be culturally appropriate, ensuring inclusivity and engagement across global teams.

4.3. Training Design & Delivery: Proficiency in designing, implementing, and managing training programs that enhance employee skills and performance, both in-person and virtually.

4.4. Communication: Exceptional written and verbal communication skills, with the ability to engage and influence employees at all levels across diverse cultural backgrounds.

4.5. Data-Driven: Ability to measure the success of training programs using key metrics, adjusting strategies to optimize effectiveness.

4.6. Tech-Savvy: Comfortable working with various training technologies, including learning management systems (LMS), e-learning platforms, and virtual collaboration tools.

Personal Attributes

5.1. Innovative & Adaptable: Able to think creatively and adapt to new methods and trends in training and development to keep up with global demands.

5.2. Empathetic & Supportive: Strong interpersonal skills with the ability to understand and address the training needs and challenges of employees from diverse backgrounds.

5.3. Results-Oriented: Focused on delivering measurable improvements in employee performance and organizational outcomes through effective training solutions.

Key Performance Indicators (KPIs)

6.1. Successful design, execution, and scaling of training programs across regions.

6.2. Positive feedback and engagement scores from training participants.

6.3. Improvement in employee performance and business results as a direct result of training initiatives.

6.4. Reduction in skills gaps and increased competency across key areas of the business.

6.5. High completion rates and active participation in training programs across different regions.

Working Conditions

7.1. Global Travel: Occasional travel required for on-site training delivery, team development, and leadership meetings (estimated 20-30% of the time).

7.2. Remote Work: Flexible remote work options available, with occasional in-office presence for key events, strategy sessions, or leadership meetings.

7.3. Time Zone Coordination: Ability to work across different time zones, coordinating training programs with teams in Asia, Europe, and North America.