Team Leader

4 weeks ago

Pasay, Philippines Reliasourcing Inc. Full time

About The Role The Gaming Team Leader oversees a team that engages players through chat, email, and in‑app support. The role focuses on player reactivation, retention, monetization, and VIP care. You will guide the team in delivering excellent player experiences, resolving issues quickly, and driving participation in events and promotions. Responsibilities Team Leadership & Coaching Lead and motivate a team handling player engagement and reactivation. Promote a positive, player‑focused culture. Conduct regular coaching to improve communication, personalization, and sales tactics. Performance Management Track key metrics like reactivation rate, revenue per user, churn, and satisfaction. Provide feedback and develop training plans to boost results. Operations Oversight Manage chat/email queues across game titles. Ensure quick and accurate handling of player concerns, refunds, and VIP cases. Coordinate with QA, L&D, and product teams to improve workflows. Escalation Handling Personally manage VIPs, influencers, and sensitive player cases. Handle complex issues such as bans, billing, and disputes with fairness and empathy. Process Improvement & Reporting Maintain internal knowledge bases and FAQs. Suggest new campaigns or quality initiatives to improve retention. Report on player trends, engagement results, and support quality. Qualifications At least 1 year of experience as a Team Leader in gaming, eSports, or customer support (Online Gaming Operations). 12 years using Zendesk or similar tools. Familiarity with gaming platforms, app stores, and in‑app purchase processes. Strong written communication and player engagement skills. Experience with CRM/support tools (Zendesk, Helpshift, Intercom). Passion for gaming and player communities. College‑level education preferred. Job Types: Full‑time, Permanent Pay: Php40,000.00 - Php50,000.00 per month Work Location: In person #J-18808-Ljbffr

  • Team Leader

    2 weeks ago

    Pasay, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱144,000 - ₱240,000 per year

    Qualifications:College Graduate of any courseAt least 2 years experience as Team Leader handling Energy & Utilities or any accountAmenable for work onsiteJob Type: Full-timePay: Up to Php50,000.00 per monthBenefits:Health insuranceLife insuranceOpportunities for promotionPaid trainingPromotion to permanent employeeEducation:Bachelor's...

  • CS Team Leader

    2 weeks ago

    Pasay, National Capital Region, Philippines Reliasourcing Full time ₱480,000 - ₱600,000 per year

    Now Hiring: Seasonal Team Leader – E-commerce (Clothing Brand)Onsite | Pasay CitySeasonal RoleWe're looking for a Seasonal Team Leader to join our growing E-commerce support team for a clothing and lifestyle brand. If you're experienced in leading support teams, driving performance, and working with tools like Gorgias and Shopify, we'd love to meet...

  • Assistant Manager/ Team Leader

    2 weeks ago

    Pasay, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱480,000 - ₱600,000 per year

    Qualifications:College GraduateAt least 2 years experience as Team Leader handling Telco, Energy/ Utilities accountAmenable to work onsiteJob Type: Full-timePay: Up to Php50,000.00 per monthBenefits:Health insuranceLife insuranceOn-site parkingOpportunities for promotionPaid trainingPromotion to permanent employeeEducation:Bachelor's (Required)Experience:BPO...

  • Prior Authorization Team Leader

    2 weeks ago

    Pasay, National Capital Region, Philippines access healthcare Full time ₱2,000,000 - ₱2,500,000 per year

    About the role As the Prior Authorization Team Leader at access healthcare, you will play a pivotal role in overseeing a team of specialists responsible for securing approvals and authorisations for healthcare services on behalf of patients. This full-time, office-based role in Pasay City, Metro Manila will have you leading a high-performing team and...

  • Team Leader | Healthcare BPO

    3 weeks ago

    Pasay, Philippines access healthcare Full time

    Job description Access Healthcare is looking for experienced and dedicated Healthcare BPO Team Leaders to oversee and manage a Pioneer team of healthcare CSRs. The ideal candidate will have a strong background in healthcare account management, a solid understanding of U.S. healthcare laws, and a proven track record of achieving operational excellence. Key...

  • Customer Service Team Leader

    2 weeks ago

    Pasay, National Capital Region, Philippines Access Healthcare Full time ₱600,000 - ₱720,000 per year

    Job description:Access Healthcare is looking for experienced and dedicated Healthcare BPO Team Leaders to oversee and manage a Pioneer team of healthcare CSRs.The ideal candidate will have a strong background in healthcare account management, a solid understanding of U.S. healthcare laws, and a proven track record of achieving operational excellence.Key...

  • AR Claims Team leader | Pasay

    4 weeks ago

    Pasay, Philippines Access Healthcare Full time

    Director Talent Acquisition at Access Healthcare Services This is a full-time opportunity for an experienced Team Leader to join the Accounts Receivable team at Access Healthcare Services Manila, Inc. Based in Pasay City, Metro Manila, you will play a key role in leading a team of Customer Service Representatives to deliver excellent service and achieve key...

  • Assisstant Manager/Team Leader

    3 weeks ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    TASQ needs an assistant manager/team leader to work in Pasay. Employment setup: Full Onsite, 24/7, shifting Requirements • Minimum 1 year of leadership exp > Insurance specific experience in handling side of the business required >Preferably P&C claims >Preferably in Personal lines claims FNOL (First Notice of Loss) or alike experience"

  • Assisstant Manager/Team Leader

    2 weeks ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    TASQ needs an assistant manager/team leader to work in Pasay. Employment setup: Full Onsite, 24/7, shifting Requirements • Minimum 1 year of leadership exp > Insurance specific experience in handling side of the business required >Preferably P&C claims >Preferably in Personal lines claims FNOL (First Notice of Loss) or alike experience"

  • Team Leader

    3 weeks ago

    Pasay, Philippines Stefanini North America and APAC Full time

    Job Responsibilities Create an inspiring team environment with an open communication culture; Motivate team members; Encourage creativity and risk-taking Managing a team, set clear team goals; Monitor team performance and report on metrics; Recognize high performance and reward accomplishments Delegate tasks and set deadlines; Oversee day-to-day operation...