Strategic Support Associate

Strategic Support Associate

Posted today

• Answering the telephone, inform the respective Officers regarding the concern for resolution
• DocumentationM2E docs initial screening and top sheet preparation
• Filing, Retrieval and Scanning of documents
• Prepare M2E token acknowledgement/transmittal (new and replacement) and dispatch it to respective branches
• Preparing simple reports
• Prepare Post Implementation Review Client List
• Performs other related duties as assigned

Job Type: Full-time

Posted today

We are looking for a Client Services Executive to manage key client relationships, ensure service satisfaction, and support business growth within the food service & hospitality industry. The ideal candidate is professional, bilingual with a strong well-spoken in English, and experienced in building strong client partnerships. You will be responsible for maintaining a high level of client satisfaction, ensuring consistent and courteous communication, and acting as a strategic partner to our clients. You will serve as the main point of contact for key clients and be instrumental in managing expectations, resolving issues, and identifying opportunities for growth.

This is a full-time role with reporting line to local management and to VP of Global Client Services.

• Serve as the main point of contact for key clients
• Build and maintain strong, long-lasting client relationships with a professional and courteous approach.
• Understand client needs and ensure the timely and successful delivery of our solutions according to their objectives.
• Regularly meet with clients onsite to strengthen partnerships, conduct reviews, and manage expectations.
• Address and resolve client issues with a sense of urgency and diplomacy.
• Collaborate internally with service delivery, operations, and other cross-functional teams to ensure client satisfaction.
• Provide account updates and performance reports to clients and internal stakeholders.
• Identify upselling or cross-selling opportunities based on client needs and market trends.
• Maintain detailed documentation of client interactions and agreements.
• Conduct onsite client meetings and regular check-ins
• Coordinate with internal teams to deliver service excellence
• Identify client needs and propose service improvements
• Handle concerns and resolve issues in a timely, courteous manner
• Prepare account reports and updates for clients and management

• At least 1-2 years' experience in client servicing, account management, or a similar role
• Background in the hospitality industry or client-facing roles preferred
• Excellent English communication skills (written and oral)
• Professional, courteous, and proactive in handling client concerns
• Proficient in basic tools (e.g., email, MS Office, Google Workspace)
• Proven experience in client relationship management, preferably within the hospitality industry or a related customer-facing environment.
• Excellent verbal and written communication skills in English; must be fluent and professional in tone.
• Strong interpersonal and problem-solving skills with the ability to handle high-value clients with professionalism and discretion.
• Highly organized with the ability to multitask and manage multiple accounts simultaneously.
• Familiarity with CRM systems and client service tools is a plus.
• Willingness to travel to client locations within Makati and Bonifacio Global City CBD areas as required.

Client Services Administrator

Posted today

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide

Are you ready to be part of a professional community that's powering businesses globally to save, grow, and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you

Role: Accounting Virtual Assistant

Location & Work Set-Up: Hybrid (Makati)

About Us:

At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact:

Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

The Role:

We are seeking a detail-oriented and reliable Accounting Virtual Assistant to support an Australian accounting/bookkeeping firm. The role will focus on providing administrative and accounting-related assistance, ensuring accuracy, compliance, and efficiency in financial processes. The ideal candidate should have experience with accounting software, strong organizational skills, and the ability to communicate effectively with Australian clients and teams.

Responsibilities

• Assist in daily bookkeeping tasks, including data entry, accounts payable (AP), and accounts receivable (AR).
• Reconcile bank statements, credit card statements, and other financial records.
• Process invoices, receipts, and expense claims accurately and on time.
• Support the preparation of financial reports, balance sheets, and profit-and-loss statements.
• Assist in BAS (Business Activity Statements), payroll processing, and GST-related tasks under the guidance of senior accountants.
• Maintain accurate and organized financial records in compliance with Australian accounting standards.

ATO & ASIC Support

• Assist in the preparation and lodgment of BAS, IAS, PAYG, and other compliance requirements with the Australian Taxation Office (ATO)
• Monitor ATO portals for client notices, deadlines, and correspondence, ensuring timely follow-up.
• Support the preparation of annual returns, business registrations, and corporate compliance tasks with the Australian Securities & Investments Commission (ASIC)
• Maintain compliance calendars to track ATO and ASIC obligations, ensuring no deadlines are missed.

Administrative & Client Support

• Manage email correspondence and respond to client queries in a timely and professional manner.
• Schedule meetings, prepare documents, and follow up on outstanding client information.
• Update and maintain client databases, ensuring data accuracy and confidentiality.
• Prepare and format documents, spreadsheets, and presentations as required.

Compliance & Reporting

• Ensure all accounting and administrative activities comply with Australian tax regulations, ASIC obligations, and firm policies.
• Prepare and submit periodic reports to supervisors or senior accountants.
• Coordinate with clients to gather supporting documents for tax, BAS, ASIC filings, and other accounting requirements.

QUALIFICATIONS

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field (preferred but not mandatory if experienced).
• Prior experience as an Accounting Assistant, Bookkeeper, or Virtual Assistant in an accounting/bookkeeping firm.
• Familiarity with Australian accounting practices, ATO transactions, and ASIC compliance is highly preferred.
• Proficiency in accounting software and tools such as Xero, MYOB, QuickBooks Online, Sage; MS Office; Google Workspace; Dext; Hubdoc; Dropbox; OneDrive
• Strong attention to detail, accuracy, and organizational skills.
• Ability to manage multiple priorities, meet deadlines, and work independently.
• Excellent written and verbal communication skills.

What’s in It for You:

• Flexibility: Work remotely or from one of our inspiring offices and enjoy a better work-life balance
• Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces: Conducive for productivity and creativity.
• State-of-the-Art Security: Ensuring your safety and peace of mind.
• Game Rooms: Take a break and unwind with our recreational facilities.
• Competitive Compensation: Your talents deserve to be rewarded We help you negotiate with our clients.
• Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
• Global Impact: Be part of something bigger and make a difference on a global scale.

Ready to Make a Difference?

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you Apply directly on this job ad, and let's forge a brighter future together

hammerjack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.