Assistant

Full-Time Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly organized and detail-oriented Assistant to join our team. The primary responsibility of the Virtual Assistant is to be organized, to be able to prioritize, to complete tasks efficiently and support the Executive Assistant. The ideal candidate should have an excellent command in the English language and possess a strong work ethic and have prior administrative experience. Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum supervision. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Position Responsibilities The successful candidate will be enthusiastic, confident and have a flexible approach to work. They should be able to demonstrate good organizational skills including the ability to multi-task, prioritize work under pressure and complete within deadlines. Key Responsibilities Perform a variety of administrative duties Accurately and efficiently capture and input various forms of information into the company database Keep all filing systems up to date Provide support in a team-based environment Communicate effectively with stakeholders Respond to emails and phone calls Schedule meetings Book travel and accommodations Manage a contact list Prepare customer spreadsheets and keep online records Create presentations as assigned Meet team productivity and accuracy standards Ensure confidentiality while handling sensitive information Follow policies, procedures, and assigned workflows set by department leadership Perform other administrative tasks and duties as needed Candidate Qualifications All positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated and dedicated. Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred) Knowledge of office management systems and procedures Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) Excellent time management skills and the ability to prioritize work. Attention to detail and problem-solving skills. Excellent written and verbal communication skills Strong organizational skills with the ability to multi-task Have a wired, high-speed internet connection (Download speed of 20Mbps+) Ability to type swiftly and accurately (20+ words a minute) Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation & Benefits That Fit Your Life What You Can Expect From MCI HMO Coverage plus a dependent Dental Coverage – In-house dental assistance worth ₱5,000, giving you easier access to quality care Free meal during training Career growth and learning Allowances for rice, clothing, laundry and meals Performance and loyalty bonuses Frequent disinfection, fogging of workplace Opportunities for growth and promotion Employee shuttle services Company retreats and off-site events Sharpen your social skills while meeting awesome people and making new friends Plus, more in-office rewards, raffles, recognition gifts, and treats Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. #J-18808-Ljbffr