L2 IT Helpdesk Technician

1 week ago

Quezon City, Philippines MicroSourcing Full time

Position L2 IT Helpdesk Technician Location Global one, Eastwood, Libis, Quezon City Work Setup & Shift Onsite | Day shift Your Role As an L2 IT Helpdesk Technician, you will manage the IT Service Desk, providing remote support and troubleshooting for operating hotels as the first point of contact for all IT issues. Responsibilities Provide 24-hour / 7-day on-call support on a rotating basis for critical business issues only. Administer onboarding/offboarding user accounts, passwords, system access, ensuring security. Setup hardware and enforce company standards/configurations remotely. Maintain endpoint protection products, mobile device management, and remote management; monitor daily reports and action on threats. Maintain an up-to-date asset list of all computer hardware. Administer procurement requests with vendors. Check and maintain system updates, patch servers and backup routines; investigate issues. Check and monitor servers for faults; resolve or escalates as needed. Maintain network schematic and hardware documentation. Support property management systems, point of sale systems, electronic door locking, hotel IT security, back office accounting, PABX, network management and related systems. Maintain compliance with Pro-invest Group safety and security standards, PCI, data privacy, and trade practices. Perform other duties as reasonably assigned. Qualifications 2+ years of experience. Server and network troubleshooting experience. Endpoint protection experience. Benefits Above-market compensation and healthcare coverage from day one. Paid time-off with cash conversion. Group life insurance. Performance bonuses. Flexible arrangements to support work‑life harmony. Career growth opportunities. Inclusive teamwork culture. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Commitment to 100% You MicroSourcing embraces diversity and inclusion, fostering an environment where everyone can thrive. Apply to join us and celebrate your authentic self #J-18808-Ljbffr

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