IT Service Delivery Leaders

3 days ago

Metro Manila Philippines Socium - Teams Done Differently Full time

IT Service Delivery Leaders (Multiple Roles – Manila, Philippines) One of the key advantages of applying through us is direct access to hiring managers . After our quick discussion about the opportunity, we can directly endorse your profile to the hiring team, ensuring it gets the visibility it deserves. This role offers a 100% direct employment setup , meaning your contract and salary will be managed directly by our client . About the Client: They are a leading global IT and consulting organization helping clients transform their digital infrastructure. Their team leverages emerging cloud technologies, automation tools, and enterprise platforms to deliver innovative solutions across industries. Are you an experienced IT leader ready to drive transformation in service delivery and automation? Our client is hiring for multiple leadership positions within our IT Service Management and Integration team: Define and manage automation requirements across enterprise services. Lead end-to-end automation initiatives to enhance efficiency and delivery. Collaborate with multiple stakeholders to deliver business‑aligned outcomes. SIAM Service Delivery Lead Implement and govern Service Integration and Management (SIAM) processes. Manage cross‑vendor operations, major incidents, and RCA activities. Ensure service delivery excellence through compliance and continuous improvement. Oversee vendor onboarding, governance, and performance management. Drive SLA/KPI adherence and lead vendor performance reviews. Manage relationships with multiple service providers in a complex IT ecosystem. Qualifications 10–12 years of experience in IT Service Management, Service Delivery, or Vendor Governance. Strong communication, stakeholder engagement, and leadership skills. Working knowledge of ITIL , ServiceNow , and automation or SIAM frameworks. Experience in the banking or financial services domain is a plus. Why Join? Career Growth & Learning Opportunities – Access to global projects, advanced technologies, and continuous learning programs to upskill in cloud, AI, automation, and other emerging fields. Exposure to Global Clients – Work with top‑tier clients across industries, gaining international experience and broadening professional expertise. Diverse & Inclusive Work Environment – Collaborative culture with colleagues from various backgrounds, fostering innovation and professional networking. Innovation & Cutting‑Edge Technology – Opportunity to work with enterprise cloud solutions, Red Hat OpenShift, Kubernetes, DevOps automation, and other modern technologies. Employee Recognition & Awards – Recognized as a Top Employer and one of the Best Companies to Work for in Asia , highlighting commitment to employee development and engagement. Flexible Work Options – Hybrid arrangements, supporting a healthy work‑life balance. Structured Career Path – Clear progression framework, mentorship programs, and internal mobility options for career advancement. Community & Social Impact – Participate in corporate social responsibility initiatives, giving back to the community while developing leadership and teamwork skills. Competitive Compensation & Benefits – Attractive salary packages, benefits, and potential performance‑based rewards. Apply Now If you are passionate about cloud technologies, automation, and building scalable enterprise solutions, we want to hear from you Apply here or drop your resume at *This role is open only to residents in the Philippines.

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