Service Delivery Manager
2 days ago
Service Delivery Manager Location: 1880 Eastwood Ave, Quezon City – Onsite, Night Shift You’ll have: Competitive rewards: above‑market compensation, healthcare coverage on day one, dependents coverage, paid time‑off with cash conversion, group life insurance, and performance bonuses. A collaborative spirit: contribute to a positive and engaging work environment through company‑sponsored events and activities. Work‑life harmony: flexible arrangements that fit your life. Career growth: opportunities for continuous learning and advancement. Inclusive teamwork: a team that celebrates diversity and fosters an inclusive culture. Job Summary The BPO Service Delivery Manager plays a key support role in overseeing the day‑to‑day operations of the service delivery team. This role focuses on process optimization, team leadership, and service performance tracking. The successful candidate will help manage operational performance, drive continuous improvement initiatives, and ensure high‑quality service delivery that aligns with Point Digital’s business goals. Key Responsibilities Oversee BPO team operations, including performance metrics, quality assurance, and staffing. Collaborate with operations leaders and client stakeholders to understand workflows and implement process improvements. Handle people‑management responsibilities such as coaching, mentoring, performance reviews, and escalation handling. Monitor KPIs, SLAs, and CSAT scores; recommend data‑driven decisions to optimize performance. Participate in onboarding, training, and team development plans. Conduct root‑cause analysis on performance dips and propose solutions. Act as a secondary point of contact for client communication, representing team updates and progress. Assist in driving a customer‑centric culture across the BPO teams through clear direction and consistent feedback. Manage team leads or supervisors, not just individual contributors. Required Qualifications At least 5–7 years of experience in BPO operations, including 2–3 years in a leadership or assistant‑managerial role. Proven success in people management, process analysis, and operational improvement. Excellent communication, analytical, and stakeholder‑management skills. Strong organizational and planning abilities; able to manage multiple priorities under tight timelines. Experience working with or supporting fintech, mortgage, or consumer‑finance clients is highly desirable. Familiarity with service‑delivery metrics (SLAs, KPIs, CSAT) and improvement methodologies (Lean/Six Sigma is a plus). Bachelor’s degree in Business, Management, or related field preferred. Experience managing team leads or supervisors, not just individual contributors. Strong analytical skillset: experience interpreting complex data sets, identifying trends, and driving operational or strategic insights. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU MicroSourcing firmly believes that our company’s strength lies in our people’s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds, providing space for everyone to thrive. For more information, visit #J-18808-Ljbffr
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Service Delivery Manager
3 days ago
Philippines Scale Virtually Full time ₱1,200,000 - ₱2,400,000 per yearRole OverviewThe Service Delivery Manager (SDM) ensures smooth operations and successful service delivery for clients supported by our Virtual Assistants (VAs). This role is responsible for overseeing day-to-day operations, maintaining client satisfaction, driving performance management, and ensuring service excellence across assigned accounts. The SDM acts...
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Service Delivery Manager
5 days ago
Philippines Globe Telecom Full time ₱1,200,000 - ₱2,400,000 per yearAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionOversee and manage the shared services function within the organization. Leads a team of professionals and work collaboratively with various...
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IT Managed Services Delivery Manager
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Philippines (Remote) itGenius Full timeJoin Our Award-Winning Cloud Tech TeamWe're looking for an IT Managed Services Delivery Manager to lead our growing service delivery team in Sydney.If you're great at managing people, keeping projects on track, and making sure customers get an amazing experience this role is for you.We're seeking a visionary IT Managed Services Delivery Manager to join our...
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Manager, Service Delivery
6 days ago
, , Philippines TeleTech Holdings, Inc. Full timeBe the spark that brightens days and ignites your career with TTEC’s award-winning employment experience. As a Service Delivery Manager working onsite in Cainta, Philippines, you’ll be part of bringing humanity to business. #experienceTTEC What You’ll be Doing Do you have a passion for leading, mentoring, and coaching? Are you looking for an...
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Service Delivery Manager
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, , Philippines Storagepipe, a THRIVE Company Full timeOverview MUST WORK FROM OFFICE 2X PER WEEK! About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us...
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Service Delivery Manager
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, Metro Manila, Philippines Agilitec IT Full timeOverview Employer: An MSP company located in Las Vegas, Nevada Work Set up: Remote Working Schedule: Pacific Standard Time Salary: $2,000 - $2,500 Benefits: 13th Month Pay HMO & Gov. Contribution Allowance on top of the salary (After a 90-day probationary period) Personal Time Off (After a 90-day probationary period) Position Overview We are seeking an...
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Service Delivery Manager
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, Metro Manila, Philippines SupportNinja Full timeWork Set Up: 1 for Onsite The Sactum in Quezon City and 1 for Hybrid at The Sactum in Quezon City Type of Contract: Full-Time The Service Delivery Manager (SDM) is responsible for overseeing the delivery of services to clients, ensuring high levels of client satisfaction, managing financial aspects of program management, and leading a team of managers....
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Service Delivery Lead
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Philippines PSSLAI Full time ₱1,500,000 - ₱2,500,000 per yearBe part of the fastest-growing savings and loan association and work alongside talented, success-driven individuals. At PSSLAI, we empower you with opportunities for growth, innovation, and continuous learning while offering competitive compensation and comprehensive benefits.If you're ready to serve those who serve and protect, join us today and make a...
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DELIVERY MANAGER
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, , Philippines Metrobank Full timeHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career....
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, , Philippines Airbnb Full timeSenior Manager, Partner Service Delivery, APAC Join to apply for the Senior Manager, Partner Service Delivery, APAC role at Airbnb. Get AI-powered advice on this job and more exclusive features. Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2...
