Operations Supervisor

6 days ago

Manila, Philippines Wingassistant Full time

Are you driven by the opportunity to inspire remote teams and deliver exceptional client experiences? Wing
Assistant is looking for a Remote Team Success Supervisor to elevate our Virtual Assistant’s
performance, ensuring top-notch service across various industries

About the Role:

As our Remote Team Success Supervisor, you’ll play a vital role in leading, coaching, and managing our
remote Virtual Assistant team. In this position, you will focus on guiding team members to reach their fullest
potential while fostering a collaborative, client-centric environment.

Roles and Responsibilities:
  • Manage a team of Virtual Assistants, fostering a positive, productive, and engaging work culture. You’ll
    ensure each team member understands their goals and has the resources they need to succeed.
  • Offer tailored coaching to VAs based on their experience and industry needs. Regularly meet with each VA
    to discuss performance, set objectives, and provide actionable feedback for growth.
  • Attend 2-3 in-person collaborative sessions per week with the core team to strategize, discuss team
    progress, and plan initiatives that promote continuous improvement in service delivery.
  • Leverage your knowledge of various industries to support VAs in delivering industry-specific solutions,
    addressing diverse client needs, and adapting to new sectors as required.
  • Set measurable performance goals, track team progress, and identify areas for improvement. Conduct regular
    performance evaluations and ensure high standards are consistently met.
  • Act as the first point of contact for escalated issues, working to resolve client concerns, mitigate
    risks, and implement solutions to improve overall team efficiency.
  • Encourage VAs to share insights and identify areas for personal and professional development. Develop
    initiatives that inspire ongoing learning and growth within the team.
Qualifications:
  • Minimum of 3-5 years in a supervisory role with a strong background in managing and coaching remote teams.
  • Proven ability to guide and motivate team members, helping them achieve their goals and grow in their
    roles.
  • Broad understanding of various industries and an aptitude for quickly learning new fields to provide
    guidance to a diverse client base.
  • Exceptional verbal and written communication skills, capable of delivering clear, constructive feedback.
  • Experience with remote work tools and platforms (e.g., Discord, GSuite, Asana), and managing teams across
    different time zones.
  • Availability to participate in in-person meetings with the core team 2-3 times a week.
  • Analytical mindset with a proactive approach to addressing challenges and improving team processes.
Environment & technology needed for the job:
  • Professional microphone headset or functional computer microphone equivalent
  • Fast, responsive computer
  • Clean & professional background/audio environment for video calls with customers
  • People-focused company with a culture centered on community and personal growth
  • Ability to network with executives at one of the fastest-growing companies in the US
  • Opportunity to obtain knowledge about many industries simultaneously
  • Avenues for rapid promotion & salary increases as the company scales
  • Be a part of an early growing customer success team at an early stage, high-growth company
Schedule: US & PH work hours (40+ hours per week)

Location: This is a hybrid job. You should be residing within Metro Manila to be considered for the role.

At Wing Assistant, we believe in empowering our team to reach their full potential. If you’re ready to
inspire, lead, and make a lasting impact in a remote-first environment, we’d love to meet you

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