IT Supervisor

Overview

Infocentric is seeking an experienced IT Supervisor to lead and manage daily IT operations across infrastructure, support, and service delivery. This role ensures the stability, reliability, and security of IT systems while aligning technology operations with business needs. The ideal candidate will have a strong technical foundation, proven leadership experience, and a passion for continuous improvement.

Responsibilities

• Operational Management: Supervise daily IT operations including network, server, storage, cloud, and end-user support
• Monitor system performance, availability, and capacity to ensure uninterrupted business operations
• Implement and maintain IT operational policies, procedures, and standards

Team Leadership

• Lead, mentor, and evaluate IT support staff
• Ensure effective workload distribution and high-quality service delivery
• Provide training and development opportunities to build team capability

Incident & Problem Management

• Oversee IT helpdesk and resolver groups for timely resolution of incidents and service requests
• Escalate critical issues to vendors or higher management when necessary
• Conduct root cause analysis and implement preventive measures

Systems & Infrastructure Support

• Ensure proper maintenance, upgrades, and patching of servers, networks, and enterprise applications
• Support business continuity and disaster recovery initiatives
• Coordinate with vendors and service providers for IT infrastructure and managed services

Governance & Compliance

• Ensure compliance with company policies, IT security standards, and regulatory requirements
• Maintain accurate IT documentation, inventories, and operational reports
• Assist in IT audits and risk assessments

Continuous Improvement

• Identify opportunities to optimize IT processes, automation, and service delivery
• Recommend technology improvements to enhance operational efficiency and cost-effectiveness

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Minimum 8+ years of experience in IT operations, with at least 3+ years in a supervisory role
• Strong knowledge of IT infrastructure: servers, networks, storage, cloud, virtualization, and enterprise applications
• Experience in ITIL practices (incident, problem, and change management)
• Excellent leadership, problem-solving, and communication skills
• Certifications such as ITIL, CompTIA Network+/Security+, Microsoft, AWS, Cisco are a plus

How to apply

• To apply, please send your CV to:
• Referrals are welcome and appreciated.

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