People & Partnership Account Manager (GY)

4 weeks ago

Metro Manila Philippines MicroSourcing Full time

Position: People and Partnership Account Manager (GY)

Location: Pasay, MOA, Philippines

Work setup & shift: Onsite/Nighshift

Why join MicroSourcing? Key Responsibilities:
  • Regularly coordinate with the client regarding the status of the offshore team
  • Implement and monitor KPIs set by the client or MS
  • Monitor the team's performance
  • Conduct coaching sessions and issuing corrective actions
  • Monitor and track the daily attendance
  • Implement policies, deadlines and standards set by the client
  • Handle complaints and queries from all staff
  • Provide day-to-day operational support
  • Resolve minor client and staff issues
  • Report to the Operations Manager and Head of Operations
  • Disseminate information to employees like updates on policies and company events.
  • Create, maintain and administer schedules for outsourced staff, in coordination with the client
  • Prepare and maintain statistical reports used in management decision-making - particularly attendance reports and trends, schedule adherence and other reports that may be useful in operations planning and management
  • Develop reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results
  • All other duties as assigned
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

We are an equal opportunities employer and welcome applications from all qualified candidates.

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