Support Services Team Lead

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Overview

Support our B2B customers in their Business Travels. Liaise with suppliers and partners to resolve booking issues. Maintain high satisfaction standards and exceed customer expectations when managing bookings, queries, and requests. Own issues by anticipating and addressing them proactively. Help define and establish best practices with the team in sales, operations, and customer care. Stay up-to-date with new features and product launches in TravelPerk. There are lots of innovations, so be prepared to engage with them.

  • Qualifications: Customer service background in Hospitality (hotels, travel agencies, airlines, offices).
  • At least 1 year of experience in a similar position.
  • Excellent communication skills in Business English, spoken and written.
  • Proven experience delivering exceptional service in a client-facing role.
Job Details
  • Job Types: Full-time, Permanent
  • Salary: Php21,000.00 - Php25,000.00 per month
  • Benefits:
    • On-site parking
    • Paid training
    • Pay raise
  • Schedule: 8 hour shift
  • Supplemental Pay: 13th month salary, Overtime pay
  • Location considerations: San Pedro, Laguna (reliably commute or plan to relocate before starting work)
Education & Experience
  • Education: Senior High School (preferred)
  • Experience: Customer Support Representative: 1 year (preferred)
  • Language: English (preferred)
  • Shift availability: Night Shift (preferred), Overnight Shift (preferred)
Projected Responsibilities
  • Provide support to B2B customers and manage end-to-end booking processes.
  • Resolve booking issues by liaising with suppliers and partners.
  • Maintain high customer satisfaction and exceed expectations in handling bookings, queries, and requests.
  • Identify potential problems and act as an owner to preemptively address them.
  • Define and implement best practices with the team across sales, operations, and customer care.
  • Keep informed about new product features and launches; adapt to innovations.
Job Description

(Job Alert) Customer Support Associate — This is a full-time onsite role with responsibilities and qualifications as described above. The posting includes multiple location postings and additional postings for related roles; please apply to the specific role/location that matches your interest and eligibility.

Additional Postings (Representative Examples)
  • Customer Support Representatives – Easy Account, Bacoor, Cavite; posted today. Includes duties such as customer assistance, troubleshooting, escalation handling, scheduling, and coaching participation.
  • Csr - Customer Support Specialist – Manila/CALAMBA areas; up to 30k; includes call center responsibilities and onsite/offsite options.
  • Csr / Customer Support Specialist – Manila; up to 29k; night/shift options; emphasizes problem solving and service quality.
  • Cf3325 — Workplace Service Delivery Analyst – Mandaluyong; 8am-5:30pm; corporate admin, vendor management, MS Office proficiency, ISO familiarity preferred.
  • Accounts Payable / Admin Roles – foodpanda team; AP leadership, region-wide responsibilities, and benefits overview.
Becoming Part of Our Team

Be part of a dynamic, international environment with opportunities for growth, competitive compensation, and a culture that values inclusion and professional development. Some postings include remote or onsite options, salary ranges, and additional benefits such as health insurance and travel incentives.

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