Support Services Team Lead

1 day ago

Metro Manila Philippines Buscojobs Full time

Overview

Support our B2B customers in their Business Travels. Liaise with suppliers and partners to resolve booking issues. Maintain high satisfaction standards and exceed customer expectations when managing bookings, queries, and requests. Own issues by anticipating and addressing them proactively. Help define and establish best practices with the team in sales, operations, and customer care. Stay up-to-date with new features and product launches in TravelPerk. There are lots of innovations, so be prepared to engage with them.

  • Qualifications: Customer service background in Hospitality (hotels, travel agencies, airlines, offices).
  • At least 1 year of experience in a similar position.
  • Excellent communication skills in Business English, spoken and written.
  • Proven experience delivering exceptional service in a client-facing role.
Job Details
  • Job Types: Full-time, Permanent
  • Salary: Php21,000.00 - Php25,000.00 per month
  • Benefits:
    • On-site parking
    • Paid training
    • Pay raise
  • Schedule: 8 hour shift
  • Supplemental Pay: 13th month salary, Overtime pay
  • Location considerations: San Pedro, Laguna (reliably commute or plan to relocate before starting work)
Education & Experience
  • Education: Senior High School (preferred)
  • Experience: Customer Support Representative: 1 year (preferred)
  • Language: English (preferred)
  • Shift availability: Night Shift (preferred), Overnight Shift (preferred)
Projected Responsibilities
  • Provide support to B2B customers and manage end-to-end booking processes.
  • Resolve booking issues by liaising with suppliers and partners.
  • Maintain high customer satisfaction and exceed expectations in handling bookings, queries, and requests.
  • Identify potential problems and act as an owner to preemptively address them.
  • Define and implement best practices with the team across sales, operations, and customer care.
  • Keep informed about new product features and launches; adapt to innovations.
Job Description

(Job Alert) Customer Support Associate — This is a full-time onsite role with responsibilities and qualifications as described above. The posting includes multiple location postings and additional postings for related roles; please apply to the specific role/location that matches your interest and eligibility.

Additional Postings (Representative Examples)
  • Customer Support Representatives – Easy Account, Bacoor, Cavite; posted today. Includes duties such as customer assistance, troubleshooting, escalation handling, scheduling, and coaching participation.
  • Csr - Customer Support Specialist – Manila/CALAMBA areas; up to 30k; includes call center responsibilities and onsite/offsite options.
  • Csr / Customer Support Specialist – Manila; up to 29k; night/shift options; emphasizes problem solving and service quality.
  • Cf3325 — Workplace Service Delivery Analyst – Mandaluyong; 8am-5:30pm; corporate admin, vendor management, MS Office proficiency, ISO familiarity preferred.
  • Accounts Payable / Admin Roles – foodpanda team; AP leadership, region-wide responsibilities, and benefits overview.
Becoming Part of Our Team

Be part of a dynamic, international environment with opportunities for growth, competitive compensation, and a culture that values inclusion and professional development. Some postings include remote or onsite options, salary ranges, and additional benefits such as health insurance and travel incentives.

#J-18808-Ljbffr

  • It Service Support Team Leader

    23 hours ago

    , Metro Manila, Philippines Buscojobs Full time

    IT Service Support Team Leader Location: Manila Responsibilities and qualifications not fully provided in a cohesive format. Original details indicate roles related to IT service support and stakeholder/vendor management with requirements including a bachelor’s degree, 3+ years in Corporate Admin, MS Office proficiency, and exposure to ISO certifications...

  • Service Delivery Team Lead

    24 hours ago

    , Metro Manila, Philippines Buscojobs Full time

    Cf3325-workplace Service Delivery Analyst Location: Mandaluyong, National Capital Region EPS Staffing Qualifications:- Graduate of bachelor’s degree.- At least 3 years of work experience in Corporate Admin.- Exposure to stakeholder and vendor management- Proficient in MS Office Applications (Word, Excel, PPT)- Good communication skills- Nice to have: 1...

  • Team Lead, Service Delivery

    3 days ago

    , Metro Manila, Philippines TTEC Full time

    TTEC National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Team Lead, Service Delivery - Onsite role at TTEC TTEC National Capital Region, Philippines 2 days ago Be among the first 25 applicants Join to apply for the Team Lead, Service Delivery - Onsite role at TTEC Get AI-powered advice on this job and more...

  • Support Team Lead

    3 days ago

    , Metro Manila, Philippines Fluent Trade Technologies Full time

    Overview Support Team Lead (Linux) role at Fluent Trade Technologies . Fluent supplies ultra-low-latency engines for Tier-1 banks globally. As a team leader in the support team you will be hands-on support while also managing a team of 5+ support engineers worldwide. The team will support both technical and non-technical end-users. Scripting and...

  • Customer Service Team Lead For Bpo

    24 hours ago

    , Metro Manila, Philippines Buscojobs Full time

    Customer Service Team Lead Local Account Pasig, Palawan Transec BPO Solutions Inc. Posted today Job Viewed Tap Again To Close Job Description WHY JOIN OUR TRANSEC TEAM? Represent one of the top leading brands in PH Great working environment with a tight-knit team Fixed work schedule NOTE: This is for a local account. If you\'re passionate and excellent in...

  • Sales Team Lead

    3 days ago

    , Metro Manila, Philippines Mettler-Toledo International Inc. Full time

    Our Opening and Your Responsibilities Lead and coach telesales and inside-sales teams for lab solutions. Set and track monthly sales goals and KPIs; optimize team performance. Improve workflows and leverage Salesforce for actionable sales insights. Enhance PO order processing workflows and ensure customer support representative consistently follow...

  • VP of Operations

    3 days ago

    , Metro Manila, Philippines Support Services Group Full time

    About the VP of Operations position We are looking for a VP of Operations who will help us with organization of our daily operations, in order to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success. Your duties will include ensuring that our business is well-coordinated and...

  • Payroll Senior Team Lead

    3 days ago

    , Metro Manila, Philippines Johnson & Johnson Full time

    Join to apply for the Payroll Senior Team Lead role at Johnson & Johnson At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in...

  • Relationship Manager

    3 days ago

    , Metro Manila, Philippines Salmon Group Ltd Full time

    Overview Join to apply for the Relationship Manager - Team Lead role at Salmon Group Ltd . Responsibilities Lead, supervise, mentor, and coach Relationship Managers to maximize deposit acquisition and client retention. Conduct regular one-on-one coaching sessions, shadow client meetings, and provide constructive feedback. Set weekly and monthly performance...

  • Telesales Team Lead

    3 days ago

    , Metro Manila, Philippines Salmon Group Ltd Full time

    Join to apply for the Telesales Team Lead role at Salmon Group Ltd The Telesales Team Leader will lead and manage a team of Telesales Associates, ensuring high performance and achieving conversion targets. This individual will oversee day-to-day operations, train and mentor team members, and develop strategies to optimize telesales effectiveness for both...