
Support Services Team Lead
4 days ago
SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. Our mission is to unlock the value of the Smart Grid by delivering innovative software and exceptional service to utility companies and their customers.
We're looking for a Support Services Team Lead with strong technical and leadership experience to guide our support team, ensure top-notch client service, and drive operational excellence.
What You'll Do
Lead and inspire a support team to deliver excellent customer experiences
Manage escalations, monitor performance, and foster a culture of collaboration
Oversee customer support tickets, ensuring timely resolution and clear communication
Administer and optimize Salesforce, including training, reporting, and automation
Collaborate across departments to resolve complex challenges and improve processes
What We're Looking For
8+ years of production environment experience
5+ years of SQL and team leadership
Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL)
Cloud systems experience (networking, storage)
Excellent communication, problem-solving, and leadership skills
Nice-to-Haves
Salesforce administration experience
Knowledge of Java, JSP, or jQuery
Utility industry or Smart Grid experience
ITSM/ITIL knowledge
Why Join Us?
Fully remote role (Philippines)
Competitive benefits: 30 days leave, insurance, lifestyle rewards & more
Work with a passionate, global team making an impact in the utility industry
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