Support Services Team Lead
4 days ago
SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. Our mission is to unlock the value of the Smart Grid by delivering innovative software and exceptional service to utility companies and their customers.
We're looking for a Support Services Team Lead with strong technical and leadership experience to guide our support team, ensure top-notch client service, and drive operational excellence.
What You'll Do
Lead and inspire a support team to deliver excellent customer experiences
Manage escalations, monitor performance, and foster a culture of collaboration
Oversee customer support tickets, ensuring timely resolution and clear communication
Administer and optimize Salesforce, including training, reporting, and automation
Collaborate across departments to resolve complex challenges and improve processes
What We're Looking For
8+ years of production environment experience
5+ years of SQL and team leadership
Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL)
Cloud systems experience (networking, storage)
Excellent communication, problem-solving, and leadership skills
Nice-to-Haves
Salesforce administration experience
Knowledge of Java, JSP, or jQuery
Utility industry or Smart Grid experience
ITSM/ITIL knowledge
Why Join Us?
Fully remote role (Philippines)
Competitive benefits: 30 days leave, insurance, lifestyle rewards & more
Work with a passionate, global team making an impact in the utility industry
-
Service Desk Team Lead
1 week ago
Manila, National Capital Region, Philippines Indra Full time ₱1,200,000 - ₱2,400,000 per yearCompany DescriptionIndra is one of the leading global defense, aerospace, and technology companies, recognized as a world leader in digital transformation and information technologies in Spain and Latin America through its subsidiary, Minsait. Indra's business model is built on a comprehensive range of proprietary products and innovative approaches, making...
-
Application Support Team Lead
2 weeks ago
Manila, National Capital Region, Philippines Silverspin Full time ₱600,000 - ₱1,200,000 per yearPosition OverviewWe're looking for a Application Support Team Lead to join our team As an integral part of the Application Support & NOC Team, the Team Lead (TL) plays a pivotal role in ensuring the stability and performance of critical applications while fostering a collaborative, high-performing environment. You will provide both technical and people...
-
Application Support Team Lead
4 days ago
Manila, National Capital Region, Philippines SILVERSPIN Full time ₱1,200,000 - ₱2,400,000 per yearPosition OverviewWe're looking for a NOC Team Lead to join our teamAs an integral part of the Application Support & NOC Team, the Team Lead (TL) plays a pivotal role in ensuring the stability and performance of critical applications while fostering a collaborative, high-performing environment. You will provide both technical and people leadership—coaching...
-
Application Support Team Lead
4 days ago
Manila, National Capital Region, Philippines Silverspin Full time $104,000 - $130,878 per yearPosition OverviewWe're looking for a NOC Team Lead to join our teamAs an integral part of theApplication Support & NOC Team, the Team Lead (TL) plays a pivotal role in ensuring the stability and performance of critical applications while fostering a collaborative, high-performing environment. You will provide both technical and people leadership—coaching...
-
Service Desk Team Lead
2 days ago
Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱900,000 - ₱1,200,000 per yearKey ResponsibilitiesManage daily Service Desk operations and ensure SLA adherenceHandle escalations, perform root cause analysis, and drive resolutionProvide L1 support across hardware, software, and network issues (phone, email, chat)Coordinate with L2/L3 support teams and vendors for complex casesOversee user account provisioning and management (Active...
-
Client Support Team Lead
4 days ago
Manila, National Capital Region, Philippines TP ICAP Full timeGroup OverviewThe TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity...
-
Client Support Team Lead
4 days ago
Manila, National Capital Region, Philippines TP ICAP Full timeGroup OverviewThe TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity...
-
L2 Support Team Lead
2 weeks ago
Manila, National Capital Region, Philippines CUBE Full time ₱900,000 - ₱1,200,000 per yearCUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.Why us? CUBE is a globally recognized brand at the forefront of...
-
MANILA Offshore Non-voice Support
7 days ago
Manila, National Capital Region, Philippines Support Services Group Full time ₱900,000 - ₱1,200,000 per yearWork arrangement: 100% Onsite roleType of employment: Full-timeAccount: Non-voice International AccountsKey Responsibilities:As a Non-voice Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:Responding to customers concerns and inquiries.Engaging with customers...
-
MANILA Offshore Non-voice Support Agent
4 days ago
Manila, National Capital Region, Philippines Support Services Group Full timeWork arrangement: 100% Onsite roleType of employment: Full-timeAccount: Non-voice International AccountsKey Responsibilities:As a Non-voice Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:Responding to customers concerns and inquiries.Engaging with customers...