Customer Service Specialist

2 weeks ago


Taguig National Capital Region Philippines Eastvantage Full time

Pay: ₱33,000.00 per month Job description: Core Responsibilities - Respond timely and professionally to customer inquiries via phone and email - Troubleshoot and resolve billing, claims, and system-related issues while ensuring a high level of customer satisfaction - Follow up with customers to confirm complete resolution of open issues - Clearly explain products, services, policies, and procedures to customers - Accurately document all customer interactions and feedback in the CRM system (HubSpot) - Escalate complex issues to the appropriate internal teams - Collaborate with cross-functional teams to improve processes and enhance the overall customer experience - Monitor recurring customer concerns and provide actionable insights for service or process improvements - Maintain up-to-date knowledge of products, services, and industry best practices Experience and Skills - Minimum 2 years of experience in customer-facing or customer support roles - Experience with HubSpot or similar CRM/ticketing systems preferred - Excellent verbal and written communication skills - Strong problem-solving and organizational skills - Knowledge of the medical industry and familiarity with medical terminology - Proven ability to manage time effectively and meet deadlines - Comfortable working independently while also being a collaborative team player Education and Qualifications - High school degree required - Associate’s or bachelor’s degree in Healthcare Administration, Business, Communications, or a related field preferred Job Types: Full-time, Permanent Benefits: - Company Christmas gift - Company events - Employee discount - Opportunities for promotion - Paid training - Pay raise



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