Sr, IT Support Engineer

3 weeks ago

Manila, Philippines X Corp. Full time
Sr, IT Support Engineer page is loaded## Sr, IT Support Engineerlocations: Manila, PHtime type: Full timeposted on: Posted 3 Days Agojob requisition id: R Job Title: Sr, IT Support Engineer Location: Manila\_**At , we are at the forefront of technology, driven by a mission to revolutionise digital interaction and create the Everything App.** **Our global operations span across continents, connecting innovators and fostering a culture of collaboration and excellence. Our IT Workplace Services team is the backbone of our operational efficiency, ensuring seamless connectivity and support for all our employees, regardless of their location.**## ****What You’ll Do:***** Support Delivery: Provide first and second-level support for all IT-related issues, ensuring quick resolution and high user satisfaction.* Ticket Management: Use tools like JIRA to manage, track, and resolve support tickets, ensuring all issues are addressed in a timely manner.* Technical Assistance: Assist with the setup, configuration, and troubleshooting of hardware and software, including SaaS applications such as Google Workspace, 1Password, Slack, Box, Zoom, and O365.* User Training: Offer guidance and training to users on various IT tools and practices to prevent recurring issues.* Documentation: Maintain accurate records of issues and resolutions in the knowledge base for future reference.* Innovation: Participate in projects to implement new technologies or improve existing systems, particularly in areas like conference room AV setups and employee onboarding/offboarding processes.## ****Who You Are:******You are an experienced Helpdesk Support Engineer with a solid background in providing technical support in a dynamic, fast-paced environment. You excel in:*** Technical Proficiency: You have a deep understanding of various operating systems, software applications, and hardware setups, enabling you to provide top-tier support.* Problem-Solving: Your analytical skills allow you to diagnose and resolve complex technical issues efficiently.* Communication Skills: You can explain technical details in an accessible manner to users at all levels of technical understanding.* Adaptability: You thrive in an environment where technology and business needs are constantly evolving.* Team Player: You work well within a team, supporting both colleagues and users with patience and professionalism.* Customer Focus: Committed to enhancing user experience through excellent service and support.## ****Requirements********Experience:***** 2-4 years of experience in a helpdesk support role or similar technical support position.* Proficiency with Mac OS, ChromeOS, and Windows.* Experience in administering SaaS applications, such as Google Workspace, 1Password, Slack, Box, Zoom, O365, etc.* Knowledge of A/V systems is a plus.* System Management: Familiarity with tools for ticket and issue tracking like JIRA.At X, our small but fast-paced team values innovation and creativity. You'll have the opportunity to make a significant impact on the future of X and our aspiration to build the Everything App. If you thrive in a dynamic, high-growth tech environment and relish the opportunity to collaborate with passionate, driven over-achievers, your career with us here at X will be both exhilarating and fulfilling.**Apply now to join our team**
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