Customer Service Supervisor

4 weeks ago

Las Piñas, Philippines mc2-laye bare Full time

We are seeking a motivated and experienced Supervisor to oversee day-to-day operations and manage a team to ensure high performance and productivity. The ideal candidate will have strong leadership, problem-solving, and organizational skills to ensure smooth operations and meet company goals.

Responsibilities
  • Supervise and lead a team to meet company objectives and maintain high-quality standards.
  • Assign tasks, monitor performance, and provide guidance and support to team members.
  • Ensure employees follow company policies, safety regulations, and quality standards.
  • Resolve issues and address employee concerns or conflicts in a timely manner.
  • Conduct performance evaluations, provide feedback, and support employee development.
  • Manage daily operations, including inventory, scheduling, and workflow.
  • Assist in training new employees and ensure ongoing staff development.
  • Maintain records and report on team performance, productivity, and goals.
  • Collaborate with management to implement strategies for improvement and growth.
  • Ensure a positive and productive work environment.
Qualifications
  • High school diploma or equivalent; a bachelor’s degree in business or related field preferred.
  • Proven experience in a supervisory or leadership role.
  • Strong communication, leadership, and interpersonal skills.
  • Ability to motivate and manage a team effectively.
  • Excellent problem-solving, organizational, and multitasking skills.
  • Ability to handle conflicts and provide constructive feedback.
  • Basic knowledge of Microsoft Office or relevant software.
  • Flexibility to work various shifts, including evenings or weekends if necessary.
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