Account Receivable Officer

Overview Account Receivable Officer role at Dusit Thani Dubai. This description outlines responsibilities, qualifications, and expectations for the position. Primary Responsibilities Ensure the accuracy of all charges and credits to the various accounts and that they are properly entered on a timely basis. Compute accurately all travel agent commissions payable and enter them on an amicable basis. Ensure that accounts, statements and follow-up letters are mailed on a timely basis. Provide the necessary information regarding overdue accounts to the proper persons for follow-up. Control by recording, posting and balancing of all advance deposits. Respond to guests’ queries and account disputes. Ensure that the proper amount of travel agent commissions is paid, and paid only to authorized travel agents. Balance all subsidiary accounts receivable ledgers to the appropriate control accounts, monthly, and prepare fashioned AGED trial balances of all accounts receivable ledgers. Prepare all necessary reports in regard to accounts receivable (e.g. quarterly accounts receivable report). Performs other duties as may be assigned. Administrative Responsibilities Performs duties to the best of ability. Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the supervisor. Attends briefings, meetings, and any requested training. Be responsible for cost saving on guest supplies, food supplies, electricity, water, etc. Follows company rules and regulations. Technical Responsibilities Reports to work in prescribed uniform and well-groomed. Reports to the supervisor at the start of the shift to receive necessary instructions. Performs duties professionally according to standards and requirements. Knowledgeable about work-related items such as guest supplies, consumable items, promotional materials, forms and procedures. Equips with necessary working tools and equipment (pen, computer, etc.). Greets guests and colleagues politely; listens to guests (external & internal) to perform duties effectively. Continues to develop skills and ideas to improve tasks and experiences. Confirms satisfaction with guests and informs supervisor or manager immediately in case of guest complaints. Commercial Responsibilities Communicates effectively with guests, clients, business partners and staff. Promotes the hotel’s image and business as a proactive sales-oriented team member. Participates in community projects or activities to promote the hotel’s image and cooperation. Human Resources Responsibilities Establishes and maintains good relations with other staff and departments; provides assistance to colleagues to foster teamwork and hotel success. Relationship Reports to unit manager or department heads as necessary. Communicates with guests in delivering product and service. Relates to co-staff in service and supporting departments in performance of work and service to guests. Relates to employees of other departments for special functions and activities of the hotel. Others Continuous learning through own IDP. Any other duties as assigned by the superior. Accountabilities Represents Dusit’s brand and its values; delivers an exceptional guest experience and promotes Thai graciousness at all times. Company Culture Communicates and fully embraces the company’s culture (Vision, Mission, Values); leads by example and cascades to subordinates. Confidentiality Ensure confidentiality and secure storage of all intellectual property and data; adhere to hotel policies. Ensure hotel, customer and staff information or transactions are kept confidential during or after employment. Job Requirements Minimum education: high vocational diploma in Accounting. Minimum 1 year of accounting experience. Good communication skills in written and spoken English. Analytical mindset and proactive approach. Professional disposition with good communication and interpersonal skills. Seniority level Entry level Employment type Full-time Job function Accounting/Auditing and Finance Industries: Hospitality Referrals increase your chances of interviewing at Dusit Thani Dubai. #J-18808-Ljbffr