Customer Experience Specialist
3 weeks ago
Key Responsibilities Respond to customer inquiries via email, chat, and other support channels. Troubleshoot and resolve issues related to account access, transactions, and platform functionality. Escalate complex cases to specialized teams while ensuring timely follow-up. Maintain detailed records of customer interactions using internal tools. Collaborate with cross-functional teams to improve support processes and user experience. Stay updated on Coinbase products, services, and crypto industry trends. Uphold Coinbase’s commitment to security, compliance, and customer satisfaction. Required Skills Excellent written and verbal communication. Strong problem-solving and analytical skills. Ability to work in a fast-paced, high-volume environment. Familiarity with customer support platforms and CRM tools. Basic understanding of cryptocurrency and blockchain technology (training provided). Empathy, patience, and a customer-first mindset. #J-18808-Ljbffr
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Customer Experience Specialist
4 weeks ago
Taguig, Philippines TalentPop App Full timeOverview Customer Experience Specialist (E-commerce & Support Platforms) - Remote About TalentPop At TalentPop, we believe that great customer service isn't just about solving problems—it's about building relationships. We're a remote team dedicated to helping e-commerce brands thrive by providing an exceptional customer experience. We're looking for a...
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Customer Experience Specialist
2 weeks ago
Taguig, Philippines Freelancer.com Full timeWorking at Freelancer.com are for the: Self-growth enthusiasts. We kickstart our day asking, what can I improve today? Trailblazers. If you’re someone who takes charge and strives to have their ideas turn into instant impact, you’re in! Data-driven. In making decisions we rely on one question, what does the data say? Changemakers. Driven by our mission...
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Customer Experience Specialist
1 week ago
Taguig, National Capital Region, Philippines Freelancer Full time ₱800,000 - ₱1,200,000 per yearWorking at are for the:Self-growth enthusiasts. We kickstart our day asking, what can I improve today?Trailblazers. If you're someone who takes charge and strives to have their ideas turn into instant impact, you're inData-driven. In making decisions we rely on one question, what does the data say?Changemakers. Driven by our mission to bring billions of...
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Cloud IT Specialist
1 week ago
Taguig, Philippines Prime Technology Specialist Incorporated Full timeJob description: 1. Familiarize COMPANY'S CLOUD organizations and processes Guide partner on how to correctly obtain COMPANY'S CLOUD technical support Actively respond to, track, and manage partner and their customer requirements and service requests (technical/non-technical), and push customers to resolve customer requirements as soon as possible. 2....
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Experience Excellence Specialist
3 days ago
Taguig, National Capital Region, Philippines FWD Insurance Full time ₱600,000 - ₱1,200,000 per yearThe Experience Excellence Specialist is responsible for conducting fair and consistent evaluations of customer interactions across inbound and outbound customer interactions to provide accurate, objective, and consistent assessments. By analyzing the quality of service delivered, the role generates insights that support overall business improvement, provide...
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HR Assistant
3 weeks ago
Taguig, Philippines Prime Technology Specialist Incorporated Full timeJob description: A Mary Kay HR Assistant position typically involves supporting the HR department with administrative and operational tasks related to recruitment, employee relations, and HR compliance. Key responsibilities include assisting with recruitment processes like posting jobs and scheduling interviews, managing employee records, and supporting...
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Lead-Customer Experience
1 week ago
Taguig, Philippines Sutherland Full timeCompany Overview Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients’ and customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...
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Commercial Account Specialist
1 week ago
Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time ₱600,000 - ₱1,200,000 per yearPosition: Commercial Account Specialist **Deployment Location: BGC, Taguig Job Description: (Actual Duties and Responsibilities)**Act as the front liner of Company's customer interface, responsible for planning, establishing, maintaining, and promoting customer connections and relationships.Explore potential sales opportunities and establish relationships...
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Customer Experience Specialist
5 days ago
Taguig, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱900,000 - ₱1,200,000 per yearKey Responsibilities: Respond to customer inquiries via email, chat, and other support channels. Troubleshoot and resolve issues related to account access, transactions, and platform functionality. Escalate complex cases to specialized teams while ensuring timely follow-up. Maintain detailed records of customer interactions using internal tools. Collaborate...
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Experience Excellence Specialist
1 week ago
Taguig, National Capital Region, Philippines FWD Insurance Full time ₱300,000 - ₱600,000 per yearAbout FWD GroupFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the...