Customer Experience Specialist

1 day ago

Taguig, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱900,000 - ₱1,200,000 per year

Key Responsibilities: Respond to customer inquiries via email, chat, and other support channels. Troubleshoot and resolve issues related to account access, transactions, and platform functionality. Escalate complex cases to specialized teams while ensuring timely follow-up. Maintain detailed records of customer interactions using internal tools. Collaborate with cross-functional teams to improve support processes and user experience. Stay updated on Coinbase products, services, and crypto industry trends. Uphold Coinbase's commitment to security, compliance, and customer satisfaction.

Required Skills: Excellent written and verbal communication. Strong problem-solving and analytical skills. Ability to work in a fast-paced, high-volume environment. Familiarity with customer support platforms and CRM tools. Basic understanding of cryptocurrency and blockchain technology (training provided). Empathy, patience, and a customer-first mindset

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