Global Services Operations Analyst

3 weeks ago


Taguig, Philippines KMC Solutions Full time

Global Services Operations Analyst (Hybrid | Night Shift) We’re looking for a detail-oriented and self-motivated Analyst to support our Professional Services organization. This role focuses on streamlining operations, supporting core business processes, and improving system efficiency. You’ll work closely with stakeholders across teams and help drive operational success through data, tools, and process improvements. Required Skills and Experiences 3+ years in a business operations or similar role, ideally in a SaaS or tech environment Experience with Salesforce and Google Workspace Strong analytical, problem-solving, and communication skills Ability to multitask and work independently in a fast-paced setting Preferred Qualifications Experience with Certinia (FinancialForce) or other PSA tools Familiarity with UAT, Jira, or TestRail Background supporting Professional Services or Customer Success teams Salesforce Admin certification is a plus Key Responsibilities Provide day-to-day operational support for the Professional Services team Assist with monthly and quarterly business processes using Salesforce, Certinia PSA, and Skilljar LMS Translate business needs into clear requirements and process flows Support system updates and perform User Acceptance Testing (UAT) Maintain documentation for processes and tools Build and manage dashboards and reports to track key metrics Additional Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Administrative and Information Technology Industries: IT Services and IT Consulting, IT System Data Services, and Administrative and Support Services Location: Taguig, National Capital Region, Philippines #J-18808-Ljbffr


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