Remote Technical Support Representative

Position Overview MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, providing Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across multiple industries such as healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers operate both on‑site and remotely, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs. Job Details Role: Remote Technical Support RepresentativeEmployment Type: Full–timeCompensation: HourlyLocation: Remote (must reside within 80 km of our office)Seniority Level: Entry level Responsibilities Respond to inbound technical support requests via phone, chat, or email. Diagnose and troubleshoot hardware, software, and network issues. Guide customers through step‑by‑step solutions and escalates complex issues when necessary. Document all customer interactions accurately in the system. Maintain up‑to‑date knowledge of products, services, and support procedures. Ensure customer satisfaction by providing timely and effective resolutions. Follow company protocols and security guidelines when handling sensitive information. Collaborate with internal teams to improve support processes and customer experience. Meet performance metrics including resolution time, customer satisfaction, and attendance. Candidate Qualifications Must be 18 years or older. High school diploma or equivalent. Previous call center experience. Work‑from‑home experience. Strong command of the English language (written and spoken). Typing speed of 20 WPM or higher. High‑speed internet connection. Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Familiarity with Windows operating systems. Skilled in troubleshooting and follow‑up. Able to multitask and self‑manage effectively. Excellent interpersonal skills. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation, including a fingerprint. Must be willing to submit to drug screening. Physical Requirements This job operates in a professional office environment. Employees will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. They will regularly operate office equipment such as a phone, copier, and printer, and may occasionally be required to move about the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and exert force up to forty (40) pounds. Reasonable Accommodation It is the policy of MCI and its affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy applies to all aspects of employment. To request accommodation, please contact Human Resources. Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based solely on merit and qualifications. MCI maintains a work environment free from discrimination and harassment on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. What You Can Expect From MCI Competitive hourly compensation and benefits packages. Health insurance coverage (HMO with dependency). Dental coverage and in‑house dental assistance worth ₱5,000. Free meals during training. Career growth and learning opportunities. Allowances for rice, clothing, laundry, and meals. Performance and loyalty bonuses. Frequent workplace disinfection and fogging. Opportunities for growth and promotion. Employee shuttle services. Company retreats and off‑site events. Social events, raffles, recognition gifts, and treats. How to Apply To be considered for this position, candidates must complete a full application on our company careers page, answer screening questions, and complete a brief pre‑employment test. #J-18808-Ljbffr