(Cloud Solutions, AWS) Technical Support Consultant

1 week ago

Eastern Manila District, Philippines SupportYourApp Full time

Overview Cloud Solutions, AWS Technical Support Consultant (Philippines, remotely). This role supports clients in cloud, networking, and security with a focus on IT service delivery, day-to-day activities, and lifecycle management. Join a team of experts delivering tailored solutions and tackling innovative projects. What you will do Handle customers' requests via email and phone Design email templates as needed Conduct research and analysis on products Communicate with the client's internal team Work on team projects Keep track of technological advancements and trends in IT support What you need to succeed in this role Excellent English communication skills (at least C1 for both spoken and written) Experience with AWS or other cloud platforms is a must Strong networking knowledge Customer support experience with cloud products Analytical & research skills Customer-oriented and responsible attitude Excellent interpersonal skills Will be a great plus Experience working with Google Cloud and Azure AWS certificate Proficiency in Salesforce What we offer Fixed schedule: Sunday to Thursday, 12 PM - 8 PM Philippines time Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends and referral contests Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected Who we are SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support and operate globally with 8 hubs. We treat our team like our clients, offering an individual, caring, and positive experience. We welcome people with diverse backgrounds and experiences. Please send your CV in English, highlighting your outstanding skills. Visit our website: Disclaimer and Privacy We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. Seniority level Associate Employment type Contract Job function Customer Service Industries IT Services and IT Consulting #J-18808-Ljbffr

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