IT Technical Support
3 days ago
Works hand-in-hand with Field Support Engineer, Dispatch and Service Desk team in attending and resolving all service request assigned per region/ area. Technical focal point, escalation for any question/ issues raised by Field Support Engineers during an on-site activity. This may require working outside business hours. Remotely or guide installations on our client’s IT Shared System. Respond and resolve incident tickets assigned by I.T. Dispatch Coordinators and Service Desk Engineer within theagreed SLA’s. Monitoring equipment, preparing purchasing requests for materials needed for each project and writing daily and monthly reports regarding maintenance work provided. Escalate service issues that cannot be completed within agreed Service Levels. Acts as hands and eyes for all network and server related requests or incidents. Maintains all I.T. equipment’s at client’s stores and offices by conducting proactive preventive maintenance. Provides support and troubleshooting to resolve all IT related issues locally or remotely from Stores, internal departments and external providers, vendors, or clients. Analyze issues and develop resolutions in a timely manner. Ensure escalation situations are managed, corrected quickly, professionally, and proper communicate with client regarding incidents, progress and notify impending changes or outages. Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer. Mentor and guides Field Support Engineer in providingsolutions that help excellent customer experience. Take full responsibility and the required action for the assigned tasks. Meet and adhere to attendance requirements based on Service Level Agreement. #J-18808-Ljbffr
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Sales Technical Support
2 weeks ago
, Davao del Sur, Philippines JOEL TECH TECHNICAL SERVICES Full timeResponsibilities Equipment Setup and Maintenance: Responsible for setting up, testing, and maintaining technical equipment (e.g., sound systems, projectors, lighting) to ensure smooth operation during events or productions. Troubleshooting and Technical Support: Provide on-site technical support, resolving any issues with equipment or systems promptly to...
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L1 Technical Support
2 weeks ago
, Pampanga, Philippines Cloudstaff Full timeWork From Office - This is a Work-from-office setup based in Mabalacat A fast-growing telecommunications company, based in Sydney, providing an exciting opportunity for a Technical Support Specialist. We have a professional, relaxed environment with ongoing training and support. Your primary role will be to provide support to our users all around Australia...
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BPO Technical Support
5 days ago
, Pampanga, Philippines J-K Network Services Full timeJob Description BPO company that provides end-to-end BPO services to clients globally. Employee Recognition and Rewards Performance Bonus, Incentives Government Mandated Benefits Insurance Health & Wellness HMO Position: Technical Support Representative Company Industry: BPO Work Schedule: Shifting Schedule Salary: Php 28,000 + Sign-in Bonus Work Set Up:...
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Technical Support Representative
2 weeks ago
, Pampanga, Philippines Universal Access and Systems Solutions Inc. Full timeJob Overview Technical Support Representative at Universal Access and Systems Solutions Inc. provides excellent customer service by addressing complaints and inquiries through phone, email, or chat. Location: Pampanga Responsibilities Handle inbound customer service calls Interfacing with various tools and systems as required Effectively resolve customer...
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Technical Support Representative
2 weeks ago
, Pampanga, Philippines J-K Network Services Full timeOverview Position: Technical Support Representative Company: BPO Work Location: Clark Pampanga Salary: 27,000-40,000 gross Schedule: Work onsite/Shifting Schedule Responsibilities Ability to identify training needs accurately. Possesses effective delivery/training techniques and methods. Basic knowledge of research methodology and principles in order to...
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Technical Support Engineer
1 week ago
, Pampanga, Philippines Safc Full timeJOB SUMMARY To provide timely and effective technical assistance for internal systems, hardware, and software, ensuring smooth operations and minimal downtime. The Technical Support Engineer serves as the first line of defense for resolving IT issues, maintaining system integrity, and supporting end-users across the organization. DUTIES AND RESPONSIBILITIES...
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Technical Support Specialist
2 weeks ago
, Pampanga, Philippines J-K Network Services Full timeOverview Employee Recognition and Rewards Performance Bonus, Incentives Benefits Government Mandated Benefits Health & Wellness Insurance Health & Wellness HMO Responsibilities Provide technical support via chat, email, and voice channels. Troubleshoot OS, software, and network-related issues. Perform basic AD/GPO configurations and system setups. Document...
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Netsuite Consultant
3 weeks ago
, Pampanga, Philippines ProSpace Solutions OPC Full timeMake the Smart Move with PeopleSmart Placements – Join Our Team and Build Your Career! We are seeking a proactive and detail-oriented IT & Netsuite Consultant to join our team. In this role, you will be the first point of contact for all internal IT support requests. You will also take charge of managing user accounts and access permissions across our...
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Technical Support Representative
2 weeks ago
, Pampanga, Philippines Tamaray People Solutions Corporation Full timeJob Description Responsibilities: Troubleshooting of servers & network related problems; on-site diagnosis, isolation, assessment, and preventive maintenance. Testing new releases of network operating systems, network software and new server hardware, and recommending network solutions and products to customers as necessary. Maintain a high level technical...
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IT Technical Support
2 weeks ago
, Pampanga, Philippines Bizsolv Asia, MPC. Full timeProvide 1st level diagnosis to hardware and software related issues. Assist the End User in providing information or to perform an IT related task when required, guide the End User to change local printer set- up, change local printer ribbon. Basic troubleshooting related to hardware, system software, applications, network connection or devices, virus or...