Business Analyst For Operations

3 weeks ago


Philippines Buscojobs Full time

Job Description

Overview

Travelport – Business Analyst For Operations (Philippines) – Posted today

Main Accountabilities

  • As the business support analyst, retrospective assessment of efficiency of schedules and accurate forecasts
  • Data validation of 3rd party vendors and internal teams for the right support requirements to meet customer demand through all channels.
  • Work alongside WFM Planner to support development and implementation of the Forecasting model for all channel requirements.
  • Utilise operational performance data and translate this into insight to set the future direction that improves the customer experience and/or efficiencies within the customer care operation.
  • Use the effective forecasting model for short and long-term predictive modelling.
  • Mapping data sets from the helpdesk operation to support the strategic approach for Helpdesk planning and optimised workforce.
  • Introduce new tooling to automate and improve current planning processes.
  • Through operational data, identify opportunities to improve the process flow.
  • Build relationships in the team and proactively support performance and initiatives through the Data
  • Work autonomously in a highly demanding and often ambiguous environment with strong attention to detail and exceptional organizational skills
  • Team leadership, project management and data interpretation
  • Business support functions including but exclusive to: process optimisation; data collection and analysis of performance; opportunity to improve cost to serve margins

Knowledge, Skills, Experience, Training, Education

  • Masters or Bachelor’s Degree in quantitative field (Engineering, Economics, Maths, etc) or equivalent
  • Ideally previously worked in a multi-lingual environment
  • Fluency in Microsoft Excel
  • Focused attention to detail
  • Excellent communicator
  • Strong Relationship builder
  • Multi-lingual proficiency a plus
  • Practical knowledge of resource planning methodology and techniques
  • A thought leader in this space who understands what best practice looks like as well as how future developments are likely to impact current operations and processes

Context/Environment

  • BA Ops Support is a key element in the success footprint of the multiple helpdesk operating model
  • Review of processes, trends, alongside forecasting is a required function to ensure the optimum efficiency of the helpdesk, both internal teams and 3rd party outsource partnerships
  • Also supporting broader requirements from the Sales operations, understanding trend patterns and predictive modelling for resource
  • This role is integral to the future strategy of helpdesk support and the improvement in cost to serve will determine the most effective operating model.

Key Measures

  • Resource optimisation / occupancy
  • Process improvement
  • Cost to serve process improvement

Working Relationship

  • Internal stakeholders (Regional Head of CS, Country Managers)
  • External - Strategic vendors

Employer Description

Travelport is a worldwide travel retail platform. Our next-generation virtual marketplace connects travel buyers and travel sellers, that share our passion for delivering exceptional travel experiences.

This advertiser has chosen not to accept applicants from your region.

Location: Makati City, National Capital Region

Salary: ₱1,200,000 - ₱2,400,000

#J-18808-Ljbffr

  • , , Philippines Shell Business Operations Full time

    What’s the role As Payroll Accounting Analyst, you will have a thorough understanding of the End-to-End Shell Pay People Process, using the HR and Financial Systems that are fundamental to ensure accounting is correct and controls are operated effectively. This role will also ensure compliance to Data Privacy as PA deals with Employee Confidential...

  • KYC Junior Analyst

    3 weeks ago


    , , Philippines Shell Business Operations Full time

    Overview Reporting to the Financial Crime Screening Team Lead, the FC Screening Analyst is part of the Financial Crime Operations team within the Global Financial Crime team. The team undertakes Counterparty Screening – the checking of potentially adverse information relating to a counterparty which may impact our willingness to transact with them. This...

  • Senior Analyst

    3 weeks ago


    , , Philippines Shell Business Operations Full time

    Overview Job Description: What’s the role The purpose of this position is for the incumbent to play a key role in GSR Manila’s change journey in continuing the process’ transformation to a trail blazer for how Finance and the Business work together to deliver end to end value. Responsibilities What you’ll be doing The analyst is expected to deliver...


  • , Metro Manila, Philippines RingCentral Full time

    Sales Operations Business Analyst Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client:...


  • , , Philippines Shell Business Operations Full time

    Overview Make a real impact in Shell’s financial control landscape by supporting driving SOX testing for Group Reporting and complex accounting areas. Join a team where your expertise drives assurance and quality across global processes. Responsibilities Support the CTE Manager in ensuring Group Reporting financial controls are tested for design and...

  • Business Analyst

    5 days ago


    Philippines Atticus Solutions Full time ₱600,000 - ₱1,200,000 per year

    We are seeking an experienced and detail-oriented Business Analyst. The Business Analyst will be responsible for gathering and documenting business requirements, managing user acceptance testing (UAT), and serving as a key liaison between stakeholders and technical teams. Candidates with experience in the lending industry and Loan Origination System (LOS)...

  • Data Business Analyst

    3 weeks ago


    , , Philippines Momentive Software, Inc. Full time

    We are seeking a technically-adept Data Business Analyst to join our team. Our team implements and supports the Nucleus product, the first data analytics platform built specifically for associations and nonprofits. As a Data Business Analyst, you’ll work closely with both our clients and our internal team to bridge the gap between technical and...

  • Business Analyst

    2 weeks ago


    , , Philippines Lexmark Full time

    Overview Join to apply for the Business Analyst - Finance role at Lexmark , now a proud part of Xerox. Lexmark combines decades of expertise with a bold, shared vision in technology and services. This position supports connecting data, devices, and people to drive smarter, faster decision-making with a robust benefits package designed to support growth and...

  • Business Analyst

    4 days ago


    , , Philippines WeSupport Incorporated Full time

    Deployment | Account Specialist | Client Management We are seeking a skilled Business Analyst with strong experience in Agile delivery and business systems analysis to support integration, underwriting, and custom application development projects. The ideal candidate will be adept at working with scrum teams, engaging stakeholders and clients, and ensuring...


  • , , Philippines Somewhere Full time

    Business Intelligence Analyst - Join to apply for the Business Intelligence Analyst - role at Somewhere Position Title: Business Intelligence Analyst Location: Remote Work Hours: Philippine work hours (potentially 5 am to pm) Overview We are seeking a highly analytical and solution-oriented Business Intelligence Analyst to support data-driven decision-making...