Data Business Analyst

3 weeks ago

Philippines Momentive Software, Inc. Full time
We are seeking a technically-adept Data Business Analyst to join our team. Our team implements and supports the Nucleus product, the first data analytics platform built specifically for associations and nonprofits. As a Data Business Analyst, you’ll work closely with both our clients and our internal team to bridge the gap between technical and non-technical project needs, scoping, and communication. Responsibilities will include supporting clients and teammates through initial implementation and platform adoption, reviewing & scoping support tickets, and assessing client requests to appropriately scope next steps. **Position Summary** * Documenting new product features and common support scenarios* Additional duties as assigned.**Experience** Preferably 2-4 years of client-facing business analyst and/or technical project management experienceHas worked in a customer-facing role for at least 2 years, especially in a client support or client success capacity Has at least 3 years of experience collaborating with technical teams as a QA, BA, and/or PM Experience with Tableau or Microsoft Power BI Familiarity with programming languages (preferably SQL and Python) or comfortable working with programming queries Experience with data governance and business intelligence & analyticsDemonstrated ability to learn and understand software applications**Other Skills** Excellent verbal and written communication, organization, and follow up skillsExcellent relationship building skills Proven ability to handle multiple tasks with minimal supervision Ability to work effectively within a fast-paced, deadline-driven environment Familiarity with the Software-as-a-Service (SaaS) business model preferredExperience supporting Software-as-a-Service (SaaS) clients preferredLoves to work with all different kinds of peoplePossesses moderate technical skills or data analysis/statistical skills Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission-driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live.
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