Operations Manager

Operations Manager – Bosch

Company Description: Bosch is shaping beneficial technologies across mobility, consumer goods, industrial technology, energy and building technology.

Job Description :

• Taking responsibility : As Operations Manager you will manage day-to-day activities and drive strategic improvements of a customer service and back office support group. Create a customer-focused environment that motivates teams to deliver high quality and excellent performance. Develop with the client the service portfolio and technology landscape further.
• Set the ground for excellence : Responsible for the professional development of the team. Identify training needs and organize upskilling as needed.
• Implement reliably : Analyze operational performance, derive conclusions, take proactive measures, and communicate transparently with clients and management.

Qualifications :

• Personality : Client-oriented, team player, strong in self- and people-leadership, effective communicator, open-minded and highly motivated.
• Working Method : results- and future-oriented, strong analytical skills, calm under pressure, proactive, continuous improvement mindset.
• Experience : 3–5 years managerial experience within BPO or shared service; leadership of several teams; client relationship development.
• Language : Excellent English communication skills.
• Schedule : Day shift.

Additional Information : This advertiser has chosen not to accept applicants from your region.

Job Status: Postings show multiple regional roles and postings with varying regions and requirements.

Location: Remote/Global postings; some roles indicate EST or region-specific requirements.

Note: Several duplicate postings describe similar regional operations manager responsibilities (mall operations, regional management) with requirements spanning engineering/management, tenant relations, and performance governance.

Job Description :

• Overview of daily operations, personnel and resource management; streamline workflows; drive productivity and cost-effectiveness.
• Monitor performance, identify improvement areas, ensure tasks and projects are completed accurately and on time.
• Responsibilities include policy/process development, compliance oversight, performance monitoring, process optimization, quality assurance, team leadership, documentation and tools (SOPs, Google Sheets), client/service oversight, service expertise, collaboration, innovation.

Requirements :

• Proven track record as Operations Manager or similar leadership role; process optimization, compliance, strategic operations.
• Strong people leadership, performance management, coaching, and regular evaluations.
• Excellent written and verbal communication; knowledge of business management principles and operational best practices.
• Advanced knowledge of Microsoft Office and Google Workspace; proficiency with Google Sheets; strong analytical skills.
• Ability to set long-term goals, scale processes with company growth, thrive in fast-paced environment, manage multiple projects.
• Experience in service delivery and quality assurance; upsell awareness; client satisfaction focus.
• Dual-monitor setup and minimum internet speed as required.
• Benefits: 40 hours/week, permanent WFH, competitive salary, MAG School access, EST schedule, professional development opportunities.

Note : This advertiser states no regional applicants in certain regions.

Job Description :

• Oversee standard and efficient day-to-day mall operations in assigned area.
• Develop a structured business plan for mall operations; implement policies, guidelines and procedures to company standards.
• Maintain long-term relationships with tenants/retail groups; improve customer service inside the mall.
• Plan daily/weekly/monthly itineraries; perform other duties as assigned.

Job Requirements :

• Graduate in Mechanical/Electrical Engineering, Marketing, Business Management, Commerce or related field.
• Mall management experience; knowledge of mall operations and building maintenance.
• Strong negotiation and tenant management; excellent communication skills in English and Filipino; available to work weekends/holidays.
• 4–6 years of related experience in mall operations/management; managerial capacity preferred.
• MS Office/MS Excel proficiency; able to interact with tenants professionally.

Note : Multiple postings indicate regional restrictions and disclaimers about locations allowed to apply.