Agency Capability Development Officer

The Capability Development Officer will conduct and facilitate training sessions to improve performance of sales teams. Position Responsibilities: Conduct and facilitate training sessions for sales teams, utilizing various formats such as workshops & webinars to ensure effective knowledge transfer and skill acquisition and application. Drive learning transfer by providing structure and accountability for using new skills and knowledge. Deploy performance support by provide learners with the job aids, systems, structures and other support they need to be successful. Document results & implement mechanisms to assess the impact of training on sales performance, regularly evaluating the effectiveness of development initiatives. Work closely with sales leadership and other relevant departments to align capability development initiatives and interventions with overall business goals and objectives. Communicate regular reports and feedback to stakeholders on progress of training key performance indicators. Required Qualifications: Bachelor's degree in a relevant field; additional certifications in sales training or organizational development are a plus. Proven experience in sales training and development, with a track record of driving measurable improvements in sales performance. Preferred Qualifications: Strong understanding of sales processes, customer engagement strategies, and adult learning principles. Excellent communication and presentation skills. Analytical mindset with the ability to assess training impact through data analysis. Adaptability and a proactive approach to staying updated on industry trends and emerging best practices. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Working Arrangement Hybrid #J-18808-Ljbffr