Quality Assurance Manager | BPO

Overview This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Location: CebuShift: Night ShiftSet-up: OnsiteStart...

OverviewWe are seeking a detail-oriented and driven Software Quality Assurance Engineer to join our engineering team. The ideal candidate will play a crucial role in ensuring the quality and reliability of our software products through rigorous testing, process improvement, and automation. You will work closely with developers, product owners, and other...

Overview We are seeking a detail-oriented and driven Software Quality Assurance Engineer to join our engineering team. The ideal candidate will play a crucial role in ensuring the quality and reliability of our software products through rigorous testing, process improvement, and automation. You will work closely with developers, product owners, and other...

Minimum of 34 years of experience as a Quality Assurance Manager Background in a Healthcare BPO organization is a strong advantage In-depth knowledge of quality improvement methodologies such as Kaizen, Lean Six Sigma, FMEA, and other process enhancement tools Experience in managing a team of 68 team members Demonstrated success in driving process...

We are seeking a detail-oriented and driven professional to ensure the quality and reliability of our software products. To achieve this goal, we need an expert in software testing who can guarantee the highest standards of excellence in their work. Key Responsibilities: Develop test plans and test cases based on product requirements through meticulous...

Job description: Duties & Responsibilities Assists in the formulation of targets for individuals and teams. Anticipates escalation and take over calls when needed. Provides coaching & feedback to enhance agent performance. Manages call volume and inventory allocation. Participates in client calibration and meetings. Enforce adherence to policies on...

Responsibilities Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management. Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and...

About the job US Healthcare Account - Team Lead Qualification : Total of 2-5 years of experience in the US BPO/Healthcare industry Minimum 1-2 years of Team Lead experience in a US Healthcare account Excellent Leadership & Interpersonal relationship Job Description: Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity,...

OverviewISTA Solutions is a leading Business Process Outsourcing (BPO) company, providing exceptional services to clients worldwide. We are currently searching for a dedicated and experienced Quality Analyst to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest level of service quality for our...

About the Role:Moder Solutions Inc. is seeking a dynamicQuality Assurance Managerto lead our QA team in delivering world-class standards across our BPO operations. If you thrive in fast-paced environments and have a sharp eye for process improvement, this is your opportunity to make a lasting impact.Key Responsibilities:Lead and mentor the QA team to uphold...