Quality Assurance Manager | BPO

Overview This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Location: CebuShift: Night ShiftSet-up: OnsiteStart...

Overview We are seeking a detail-oriented and driven Software Quality Assurance Engineer to join our engineering team. The ideal candidate will play a crucial role in ensuring the quality and reliability of our software products through rigorous testing, process improvement, and automation. You will work closely with developers, product owners, and other...

Minimum of 34 years of experience as a Quality Assurance Manager Background in a Healthcare BPO organization is a strong advantage In-depth knowledge of quality improvement methodologies such as Kaizen, Lean Six Sigma, FMEA, and other process enhancement tools Experience in managing a team of 68 team members Demonstrated success in driving process...

This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Location: Cebu Shift: Night Shift Set-up: Onsite Start Date:...

Join to apply for the Quality Assurance Manager role at HR TechX Corp. This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office...

Responsibilities Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management. Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and...

Job description: Duties & Responsibilities Assists in the formulation of targets for individuals and teams. Anticipates escalation and take over calls when needed. Provides coaching & feedback to enhance agent performance. Manages call volume and inventory allocation. Participates in client calibration and meetings. Enforce adherence to policies on...

About the job US Healthcare Account - Team Lead Qualification : Total of 2-5 years of experience in the US BPO/Healthcare industry Minimum 1-2 years of Team Lead experience in a US Healthcare account Excellent Leadership & Interpersonal relationship Job Description: Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity,...

This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Location: Cebu Shift: Night Shift Set-up: Onsite Start Date:...

Overview:BPORelations is looking for a Quality Analyst Manager to oversee the quality assurance program for a Lead Generation campaign. The ideal candidate will be a leader with a strong background in quality management, data analysis, and call center operations.Key Responsibilities:Develop and implement quality assurance strategies, policies, and...