Quality Assurance Manager

3 weeks ago


CemexCity of Naga Gawad Kalinga Village, Philippines HRTX Full time

Overview

This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.

Location: Cebu
Shift: Night Shift
Set-up: Onsite
Start Date: June / ASAP

Responsibilities
  • Develop and manage QA policies, procedures, and performance standards
  • Conduct audits, identify quality issues, and oversee corrective actions.
  • Collaborate with cross-functional teams to ensure product/service quality.
  • Monitor compliance with industry and regulatory standards (e.g., HIPAA, ISO).
Qualifications
  • 3 years of experience as QA Manager
  • Handled at least a team of 6-8 members
  • Experience in Healthcare BPO is preferred
  • Has knowledge on various quality improvement tools and techniques like Kaizen, Lean six sigma, FMEA etc.
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