Team Leader/Supervisor | BPO

Responsibilities Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management. Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and...

Overview This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Location: Cebu Shift: Night Shift Setup: Onsite...

About the job US Healthcare Account - Team Lead Qualification : Total of 2-5 years of experience in the US BPO/Healthcare industry Minimum 1-2 years of Team Lead experience in a US Healthcare account Excellent Leadership & Interpersonal relationship Job Description: Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity,...

We are looking for the following team leader:Team Lead – SalesTeam Lead – HealthcareTeam Lead – RetailTeam Lead - FinancialLOCATION: Cebu IT ParkWORK SET-UP: Pure OnsiteSCHEDULE: Night Shift / Shifting Schedule 24/7START DATE: Urgent / ASAP(REQUIREMENTS/QUALIFICATIONS)College Level / College Graduate / Post Grad2-3years Relevant experienceTOR /...

About the job Healthcare Billing SpecialistOur US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers.As a Healthcare Billing Specialist, you will be catering to all billing inquiries from patients...

About the job Healthcare Billing Specialist Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers. As a Healthcare Billing Specialist , you will be catering to all billing inquiries from...

We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. The RTA will be responsible for monitoring call volumes, agent productivity, and adherence to schedules in real time. This role ensures service level targets are consistently met while balancing operational...

Overview This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Location: CebuShift: Night ShiftSet-up: OnsiteStart...

Position: Team Leader (BPO) Requirements: College graduate (any course) 3–5 years continuous experience in a single BPO company Must be not more than 50 years old Male or Female Must present a Certificate of Employment (COE) from previous employer Job Description: Lead and supervise a team to ensure daily targets and service levels are met ...

Minimum of 34 years of experience as a Quality Assurance Manager Background in a Healthcare BPO organization is a strong advantage In-depth knowledge of quality improvement methodologies such as Kaizen, Lean Six Sigma, FMEA, and other process enhancement tools Experience in managing a team of 68 team members Demonstrated success in driving process...