Healthcare Team Leader

About the job US Healthcare Account - Team Lead Qualification : Total of 2-5 years of experience in the US BPO/Healthcare industry Minimum 1-2 years of Team Lead experience in a US Healthcare account Excellent Leadership & Interpersonal relationship Job Description: Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity,...

Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management. Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and procedures. Monitor,...

We are seeking a highly skilled and detail-oriented individual to fill the role of Medical Receptionist. This position offers an excellent opportunity for career growth and development in the healthcare industry.About the JobOur organization is committed to providing high-quality patient care and exceptional customer service. As a Medical Receptionist, you...

Job description: Duties & Responsibilities Assists in the formulation of targets for individuals and teams. Anticipates escalation and take over calls when needed. Provides coaching & feedback to enhance agent performance. Manages call volume and inventory allocation. Participates in client calibration and meetings. Enforce adherence to policies on...

About the RoleWe are seeking a skilled Healthcare Billing Professional to cater to all billing inquiries from patients and doctors, process payments, and perform general tasks in our fast-growing organization.This is a full-time role on a US shift with a work-in-the-office set-up.ResponsibilitiesMake inbound and outbound calls to/from patients, insurance...

Job Description On-site - Cebu 3-5 Yrs Exp Bachelor Full-time We are seeking a highly motivated and experienced Team Leader to manage a team of call center associates supporting US-based healthcare clients. This role requires strong leadership, performance management, and analytical skills to drive team success in a fast-paced, metrics-driven environment....

Minimum of 34 years of experience as a Quality Assurance Manager Background in a Healthcare BPO organization is a strong advantage In-depth knowledge of quality improvement methodologies such as Kaizen, Lean Six Sigma, FMEA, and other process enhancement tools Experience in managing a team of 68 team members Demonstrated success in driving process...

Overview This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Location: Cebu Shift: Night Shift Setup: Onsite...

Overview This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Location: CebuShift: Night ShiftSet-up: OnsiteStart...

We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. The RTA will be responsible for monitoring call volumes, agent productivity, and adherence to schedules in real time. This role ensures service level targets are consistently met while balancing operational...