Real Time Analyst

Role Description The Real Time Analyst role is a full-time position located on-site in Metro Cebu. The Real Time Analyst will be responsible for monitoring and analyzing real-time data to optimize workforce management. Day-to-day tasks include tracking and reporting on key performance indicators, adjusting staffing levels based on changing needs, and...

Real Time Analyst jobs in the Philippines Explore Real Time Analyst opportunities that focus on optimizing operations through real-time data analysis, queue management, and staffing decisions. Real Time Analysts monitor live data streams, identify trends, and provide actionable recommendations to stakeholders to improve efficiency and service levels. They...

Overview The Real-Time Analyst (RTA) is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business, ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels. Primary Duties and Responsibilities Real-time monitoring of all queues,...

Real Time Analyst page is loaded## Real Time Analystlocations: Manila, Phillippinestime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 18, 2025 (7 days left to apply)job requisition id: R\_ **Job Description:**.The**Real-Time Analyst (RTA)** is responsible for real time monitoring, tracking, communicating and reporting on...

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

Real Time Analyst Binan Jobs in the Philippines Posted 335 days ago • Job Viewed This listing contains multiple roles across different companies. Below are the described positions with their responsibilities and qualifications as originally provided, reformatted for clarity and accessibility. All content is kept verbatim in essence, with structure...

Responsibilities Manage Real Time exceptions in a large call center environment Provide communication to and from Operations and other support departments for escalation of service-impacting issues Oversee call flow, real time, through workforce management tool(i.e. EIX) Monitor intra-day call and work volume as compared to forecast Completes real time...

Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an...

About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. Company Description We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading technology and business process excellence....

Job Description Transcom is looking for talented individuals like you to join our awesome team! Be the next Real Time Analyst for our Transcom Davao site. Join our Transcom Family as a Real-Time Analyst! Responsibilities As a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level...