US Human Resources Generalist

1 week ago


Makati, Philippines Cloudstaff Full time

Overview We’re Hiring: US Human Resources Generalist Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered We are currently on the lookout for a US Human Resources Generalist to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant Role : US Human Resources Generalist Work Arrangement : Work from Office Location : Philippines - Makati Schedule : Night shift Responsibilities Provide comprehensive telephonic employee relations guidance on various issues and resolutions Utilize a ticketing system to track and respond to front-line client inquiries Meet the demands of Service-Level Agreements (SLAs) on a day-to-day basis Attend Welcome Calls and initial HR calls for new clients, while conducting HR Services Discovery Interpret and provide guidance on employment law, including wage and hour regulations Offer guidance on leave administration in accordance with state and federal laws Assist client contacts with impartial and thorough employee relations investigations Recognize and escalate concerns involving potential risk or liability to HR department leadership Create employee handbooks using an electronic handbook generator and facilitate Q&A discussions with clients Identify and develop policies as needed Create job descriptions and research salary and wage data Provide clients with various reports to support HR-related processes for worksite employees Assist in identifying, developing, and scheduling customer HR compliance training upon request Support leadership with special projects, process improvements, and strategic initiatives Perform other duties and projects as assigned Qualifications Basic Qualifications: HR Certification (PHR or SHRM- CP) 1-2 years’ experience in a PEO environment Excellent customer service and follow up skills Ability to clearly and accurately communicate, translating complex HR subject matter and deliver solution to managers and C-Suite client contacts Natural relationship builder with ability to thrive in a high-volume environment Demonstrates emotional intelligence with a client centric attitude Preferred Qualifications: Restaurant or Hospitality industry experience Degree Level or Equivalent Combination of Education & Experience Bachelor’s degree is preferred 1-3 years HR experience Non-negotiable skills & requirements: Note: All listed basic qualifications are required. #J-18808-Ljbffr



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