Digital Experience Manager

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Reporting to Digital Experience Oversight Manager

Duty Post BGC, Taguig

Application Duration This job posting will remain open until the vacancy is filled.

TA POC Jojo Robines, Talent Attraction Exper

As the Digital Experience Manager, you will be responsible for day-to-day management of projects, fixing reliability issues, tracking service metrics, managing budget, ownership of user interface and user experience, facilitating User Acceptance Testing, Usability Testing, and leading the project and development team. The role will primarily require solid experience and understanding of customer and consumer facing platforms, should have experience developing digital experiences, covering UI/UX design, user acceptance testing, and usability testing.

Responsibilities

• Website Project Management: Overall digital platform manager of the website and manages day-to-day activities within the platform. Collaborate and identify resources for the development and deployment of digital platforms and programs, ensuring full compliance with all laws, regulations and internal guidelines.
• Project management: Regularly monitor current & new digital initiative performance metrics and track overall brand performance in digital to ensure effective delivery.
• UX Mapping, Testing, and Improvement: Determine information hierarchy, map user experience, work cross-functionally to identify opportunities and pain points, iterate UI/UX (layout and page design) based on data or tests, and produce testable outputs for usability testing.
• Website Mapping, Testing, and Improvement: Map all possible user scenarios, propose risk mitigations, lead usability testing and user acceptance testing prior to rollout, and monitor digital metrics to drive improvements.
• Broad engagement: Support user journey creation by adopting IT recommendations in architecture, design and security.
• Budget Management: Manage project budgets, gather cost estimates, liaise with stakeholders for budget approval, and ensure projects are completed within budget.
• Technical leadership: Provide technical expertise and support in developing, implementing, and optimizing systems, software, and infrastructure to ensure seamless operations and drive innovation. Maintain strong problem-solving, system optimization, and troubleshooting skills.

Who Are We Looking For

• Education : Graduate degree in Computer Science/Programming, Marketing, or Digital.
• Work Experience : 5+ years of combined proven work experience as Service Delivery Manager, Digital Marketing Manager, Digital Project Manager and/or UI/UX Manager.
• Language Skills : Fluency in English and Tagalog.

Technical Skills

• Problem-solving, system optimization, and troubleshooting.

Functional Skills

• Digital Expertise : Expertise in digital with extensive knowledge of digital ecosystems and its role to achieve business strategy and marketing campaigns.
• Scoping and documentation: Requirements gathering, development of project documentation, including clear scope of work and functional specifications.
• Budget Management: Gathering cost estimates, creating project cost estimates, proposals and controlling scope and cost to ensure project completion within the approved budget.
• Time management: Timeline planning and development for projects, ensuring completion within the deadline; ability to pivot/prioritize as needed.
• Briefing: Create clear briefs with no room for ambiguity or misinterpretation.

Are you ready to join us? Build your success story at JTI. Apply now

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor, assessment tests, interviews, offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.