Product Management Director

4 weeks ago

Mandaluyong, Philippines ibex Full time

ibex Mandaluyong, National Capital Region, Philippines

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ibex Mandaluyong, National Capital Region, Philippines

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The ibex engineering team builds and launches innovative customer care products and solutions that leverage cutting-edge generative AI technology. We are seeking experienced and visionary Product Managers to lead these initiatives.
Responsibilities
About the Role
As a Director Product Management, You'll Shape The Future Of Our Products Through Strategic Thinking And Execution Excellence To Shape The Future Of Customer Engagement, Automation, And Enhanced Operational Efficiencies

  • Define product vision, strategy, and roadmap based on market research and customer insights
  • Analyze market trends, competition, and customer feedback to identify opportunities
  • Lead product ensuring quality, usability, and customer delight at every stage
  • Define detailed product requirements and user stories and establish success metrics. Prioritize backlog based on business value and customer impact
  • Use experimentation and data-driven decision-making to continuously improve product performance and user experience
  • Collaborate cross-functionally with engineering, design, data science, sales, and marketing teams to bring innovative ideas to life
Qualifications
What we are looking for
  • 8+ years of product management experience, with proven experience working on AI/ML-powered products
  • Demonstrated success in launching new products and redesigning existing ones
  • Exceptional communication and leadership skills
  • Experience with writing vision documents (like PR/FAQs), stakeholder management, agile methodologies, backlog management, and prioritization frameworks.
  • Familiarity with agile development methodologies and rapid iteration cycles
  • Bachelor's degree in business, Computer Science, or related field (or equivalent experience)
Preferred Skills
  • Background in customer-facing roles or experience engaging directly with clients to gather insights
  • Proven experience in delivering AI/ML solutions integrated with cloud-native services
  • Familiarity with Conversational AI, Agentic AI, Intelligent Automation systems or understanding of AI frameworks would be a plus
Why Join Us?
  • Opportunity to lead AI-driven products in a fast-growing company
  • Collaborative environment where innovation and creativity are encouraged
  • Flexible work arrangements and a supportive company culture.
Seniority level
  • Seniority level Director
Employment type
  • Employment type Full-time
Job function
  • Job function Product Management and Marketing
  • Industries Outsourcing/Offshoring

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