ServiceNow - Product Manager

Is this your next challenge as Product Manager - ServiceNow

We seek an employee centric product manager to lead and own the product strategy, roadmap, and execution of our internal digital hub serving Store Support, Store and DC team members. You’ll bridge gaps between corporate functions (People & Culture, Technology, Legal, Governance & Compliance, Finance) and frontline staff, ensuring the portal drives efficiency, compliance, and employee satisfaction.

The challenge is to:

• Define and execute the product roadmap for enterprise solutions, aligned with business goals and demands.
• Co-create with Corporate Functions and Retail Functions Leadership to build and align quarterly roadmaps.
• Assessing new product ideas and prioritize features balancing compliance, operational efficiency, employee experience, and knowledge management.
• Collaborate with stakeholders to identify opportunities for process automation and optimization using ServiceNow capabilities.
• Develop business cases for new investments, including cost-benefit analysis and adoption strategies.

• Own the product development process from concept to launch, including post-launch performance analysis and continuous improvement.
• Conduct thorough user research, gather feedback, and analyse data to uncover pain points, identify opportunities, and drive continuous improvement through product iteration.
• Ensure product development is driven by clear, well-defined product requirements and user stories, working closely with engineering teams to deliver secure, scalable, and reliable solutions.
• Drive strong decision-making through quantitative results and AB testing, and qualitative research and customer insights.
• Routinely evaluate and report product performance and communicate progress to various stakeholders.
• Routinely monitor usage metrics and user satisfaction to develop continuous improvement plan.

Do you have experience in?

Required Qualifications

• 7+ years in digital product management preferably with internal tools, with at least 2 years in ServiceNow
• Highly data-driven with commitment to drive user success and long-term user value
• Proven success building products for non-desk employees (store operations) and knowledge of retail operations (scheduling, inventory, compliance etc.)
• Strong experience in leading design thinking workshops and cross functional collaboration & roadmap prioritization
• Strong technical background or familiarity with software design and development
• Demonstrated ability to leverage AI into work processes, decision-making, or problem-solving with demonstrated analytic rigor (BigQuery, Google Analytics etc.)
• Business Acumen: Mastery of employee experience and store operations
• Domain Fluency: UI/UX, product design, and service design
• Influence: Ability to align directors on strategy, trade-offs, and investment decisions.
• Technology: Hands on practical experience with ServiceNow, experience in AI, MACH architecture, integration design, and agile experimentation frameworks.

DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.

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