Virtual Training

5 days ago

Imus, Philippines TalentPop App Full time

Overview Virtual Training & BPO Operations Manager The Opportunity: Shape the Future of Service Delivery Are you a proven leader in the Business Process Outsourcing (BPO) and training space, ready to manage and scale a high-performing global training program? We're seeking a Virtual Training & BPO Operations Manager to own the learning strategy for our frontline customer service teams across multiple BPO partnerships and client programs. This is a strategic leadership role where your expertise will directly impact service quality, agent retention, and client success. You won't just train; you will manage the entire lifecycle of learning and quality assurance within a rapidly growing BPO ecosystem. What You'll Be Doing Training Strategy and Management: Design, implement, and oversee all virtual training programs, managing schedules, resources, and trainers across various client accounts and BPO sites. Curriculum Standardization: Develop a consistent, world-class training curriculum and toolkit that can be rapidly deployed and customized for new client launches, focusing heavily on modern platforms like Gorgias, Shopify, Zendesk, and Freshdesk. Performance and Quality Oversight: Collaborate closely with BPO partners and QA teams to establish KPIs for training effectiveness, evaluate agent readiness, and close performance gaps post-training. New Program Onboarding: Lead the training and knowledge transfer phase for all new client integrations, acting as the subject matter expert (SME) to ensure seamless and efficient agent certification. Virtual Facilitation & Coaching: Maintain a hands-on presence by personally leading strategic, advanced training, coaching BPO trainers, and modeling best practices for virtual delivery via platforms like Zoom. What We're Looking For: Expertise & Experience BPO Leadership Experience: 3+ years in a Training Manager, Program Manager, or Operations Management role within a BPO. Training Management: 2+ years managing a team of trainers, curriculum developers, or quality specialists. eCommerce Tools Mastery: Experience training on and operating major eCommerce CRM tools (e.g., Gorgias, Zendesk, Freshdesk, and Shopify). Remote/Virtual Proficiency: Ability to manage large, complex training programs and teams entirely in a virtual setting, using tools like Trainual, Loom, and advanced Zoom features. Analytical Skills: Ability to use performance data (KPIs, QA scores) to diagnose training needs and quantify ROI of learning initiatives. Remote Perks & Professional Growth Full-Time Remote: Monday–Friday role operating on US PST Time Zone. Impactful Leadership: Direct ownership of a critical function with visibility into overall company strategy and growth. Compensation: Competitive salary, performance-based bonuses, and a choice between comprehensive health/dental insurance or a monthly health stipend. Development: Dedicated budget for professional development and a clear pathway to scaling your career within our high-growth company. If you're ready to drive the operational excellence of a world-class, virtual BPO model, apply now. Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TalentPop App by 2x Get notified about new Operations Manager jobs in Cagayan De Oro City, Northern Mindanao, Philippines. #J-18808-Ljbffr

  • Operations Manager

    4 weeks ago

    Imus, Philippines OPTIMAL Full time

    ABOUT US: OPTIMAL is a property management support company that works with real estate investors and property managers across North America, helping them achieve Time, Financial, and Location freedom through the implementation of remote property management techniques with back-office management and fulfilment. Our Leadership Team is made up of Ex-Big 4...

  • Customer Service Manager

    22 hours ago

    Imus, Philippines Spin Virtual Solutions Inc Full time

    At SVS, we connect talented professionals in the Philippines with fantastic, long-term career opportunities within growing Australian businesses. We are passionate about creating a platform where your skills are valued and you can find a stable, remote role that allows you to become an essential part of a great team. About the Role The Customer Service...

  • Senior Executive Assistant

    2 weeks ago

    Imus, Philippines RemoteRaven Full time

    Hiring Multiple Remote Administrative & Executive Support Roles – $5–$8/hr We are looking for highly organized, proactive, and tech-savvy Virtual Assistants and Executive Assistants to support various leaders and teams in a fully remote environment. If you thrive on multitasking, improving operations, supporting executives, and providing exceptional...

  • Executive Assistant

    3 weeks ago

    Imus, Philippines Buscojobs Full time

    Overview Executive Assistant work-from-home opportunities in Bacoor. Posted 95 days ago. Job Description Permanent This is a remote position. Bezla.com LLC is a U.S.-based global hotel sales and marketing management company operating branded full- and select-service hotels, resorts, convention centers, and independently owned hotels. The company’s...

  • Customer Success Manager

    4 weeks ago

    Imus, Philippines Magic Full time

    Overview Magic Taguig, National Capital Region, Philippines About Magic Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology...

  • Admin / Accounts Receivable Officer

    7 days ago

    Imus, Philippines Cloudstaff Full time

    We’re Hiring: Admin / Accounts Receivable Officer! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! We are currently on the lookout for a Admin / Accounts Receivable Officer to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a...

  • Marketing Coordinator

    7 days ago

    Imus, Philippines Persona Full time

    Overview Marketing Coordinator (SaaS Focus) — Work From Home. This role supports multi-channel marketing campaigns, content creation, and marketing operations within a fast-paced SaaS environment. You will collaborate with the marketing team, maintain web content, support webinars, and track key metrics across email marketing, social media, SEO, paid...

  • Accounting Associate

    2 weeks ago

    Imus, Philippines Connext Full time

    Overview Join to apply for the Accounting Associate role at Connext . This is a work-from-home position supporting a client based in the US. We’re hiring! Discover why our work environment was awarded as a Great Place to Work. Join our team and apply today! What’s in it for you? Competitive salary and bonuses 25% Night Differential Pay 20 Annual Leave...

  • Social & Blog Content Writer - Part Time (US Marketing & Advertising, WFH)

    4 weeks ago

    Imus, Philippines ConnectOS Full time

    Overview Social & Blog Content Writer - Part Time (US Marketing & Advertising, WFH) at ConnectOS Responsibilities Social media content creation - ability to craft engaging captions and posts tailored to different platforms. Graphic design with Canva Pro - skilled in designing on-brand visuals quickly and creatively. Blog writing & editing - ability to...

  • Imus | Customer Service Representative | No BPO Experience Required

    1 week ago

    Imus, Calabarzon, Philippines TaskUs Full time ₱900,000 - ₱1,200,000 per year

    So what does a Teammate really do?Think of yourself as the backbone of the company. Not just anyone is qualified for this role We make sure we get the best of the best. After all, we are a ridiculously good company with our employees being top notch. So come on, we need your full concentration on what it's like to be a Teammate.Imagine yourself going to...