E-commerce CSR

2 weeks ago


Manila, Philippines Remote VA Full time

JobTitle:E-commerce CSR

Location :Remote

JobDescription :WearelookingforaproactiveandorganizedVirtualAssistanttosupportourecommercecustomerserviceandorderfulfillmentoperations.Thisrolerequiresexcellentcommunicationskills,attentiontodetail,andtheabilitytomanagemultipletasksinafast-pacedenvironment.AsaVirtualAssistant,youwillhandlecustomerinquiries,processorders,andensurethatcustomersreceiveexceptionalservicethroughouttheirshoppingexperience.

KeyResponsibilities :

  • Respondpromptlyandprofessionallytocustomerinquiriesviaemail,chat,andphone
  • Processcustomerordersaccuratelyandefficientlyusingourecommerceplatform
  • Monitorinventorylevelsandcoordinatewiththewarehouseteamtoensurestockavailability
  • Resolveorderdiscrepancies,shippingissues,andreturnsinatimelymanner
  • Providecustomerswithupdatesonorderstatusandshipmenttracking
  • Collaboratewiththelogisticsteamtoensuretimelyandaccurateorderfulfillment
  • Maintaindetailedandaccuratecustomerrecordsandorderinformation

Qualifications :

  • Highschooldiplomaorequivalent;Bachelor’sdegreeinBusinessAdministration,Marketing,orrelatedfieldpreferred
  • Minimumof2yearsofexperienceincustomerservice,preferablyinanecommerceorretailenvironment
  • Strongunderstandingofordermanagementsystemsandecommerceplatforms
  • Excellentcommunicationandproblem-solvingskills
  • Attentiontodetailandabilitytomanagemultipletaskssimultaneously
  • ProficiencyinMicrosoftOfficeSuite(Word,Excel,Outlook)

PreferredSkills :

  • Experiencewithinventorymanagementsoftware
  • Familiaritywithshippingcarriersandlogisticsprocesses
  • Abilitytoworkinafast-paced,dynamicenvironment
  • Strongorganizationalandtimemanagementskills
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